Gas Furnace Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
4.7K
Average Rating
4.6/5
Furnace Repair
I tried to put zero stars. My furnace is not working. The issue is not resolved. I tried to call someone to see if I could get someone back out the same day. All I got was an AI bot that could not answer any of my questions. It's 30° outside. It is about 63° inside my house and I can't talk to anyone to get this issue taken care of. All I'm being told is that I can reschedule for a later date. That is not helping me right now with my issue.
Robert T,
Lascassas, TNCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1764779381783
Never showed up and did not reschedule
Just said updated the app that they were here and they never showed up. Instead of just pushing to the next available time I know have to go through the AI system to get to a human before I can reschedule. Furnace does NOT work amd it's winter. This is unacceptable to just ghost the appointment.
Anjaneyulu S,
Frederick, MDCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1764715957870
Never came
Says enough for me to be outside waiting for them
Tyray C,
Decatur, TXCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1764629415999
Issue not fixed
My issue was not fixed. Flame sensor was cleaned and some paste was applied to avoid moisture and rust. Apparently flame sensor was not causing the issue, as the furnace stopped working after some time.
Bamodhar V,
Normal, ILCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1764109460714
Wort technician ever seen in HVAC repair industry
Technician entered the house started asking for his fee, instead of asking what is problem or where is your hvac/thermostat. While checking hvac , continuously hitting some button in his mobile which was triggering a call to my phone for payment. As soon as I paid, he said he diagnosed the issue and will submit the estimate through his system.
Chirag G,
Centerville, OHCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1764022528823
terrible service
unprofessional they don't even show up to do the work !!!!!
Daniel R,
Las Vegas, NVCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1763764188484
Mouhamed
I did not answer the doorbell when he came because I was taking a shower. I just got on my computer and saw the notice that he was on his way, I never got a phone call. My husband answered the door and Mouhamed very rudely told my husband "get rid of the dog"!! My husband took offense by the way Mouhammed said this to him. This is the fifth person that has come to my house and the unit is still not fixed. It is going to get cold and I want the unit to work properly.
Evelia A,
Portage, INCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1763591108460
I expect complete check of heater. He has to rule out w
Richard did not check my heater through. He was informed that pilot light would go out. What is causing this problem? No heater can heater csn hear up ii pilot light malfunction. Did he check out the heater or does he know how are heater function?
Dorothy W,
Slidell, LACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1763420122591
Heat still not working.
He did not understand what was wrong with the unit; wanted me to switch to emergency unit. Argued with me; I insisted he look at the unit outside. He went outside, turned off and on the unit and then abruptly left saying the unit is now working, did not go back inside to see if the unit is producing heat . The unit is still not working, it's cold air.
Mary A,
Upper Marlboro, MDCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1763158336459
Sears tech Desryck P
Someone made you change your report you made to me about my furnace! Where is your integrity and the orginal report where you told me my furnace was too old and you didn't know how to fix it. You were going to send someone else with more experience to look at it!!! By the way-who did you FaceTime to show them my heater and the old thermostat who remarked "That's the thermostat?" I'm ashamed of you and your mother would be too!
Linda B,
Millersview, TXCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1763159169399