Gas Furnace Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
4.7K
Average Rating
4.6/5
Stood and looked
Technician never checked for the carbon monoxide leak or anything. He just stood looking at the furnace. I have a video because I couldn't believe what I was seeing.
Sharonda W,
Gary, INCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1766615710618
Elbert, Technician
Elbert H is a terrible, nasty, condescending, irresponsible, WICKED, demeaning and money pit that should NEVER, EVER work with another fellow human being. I wonder why SEARS would hire such a NASTY person work with another fellow human being. He is worst of the worst. If you ask my rating for him, It is -100 (negative 100).
Benjamin O,
Colobus, OHCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1766452635266
Terrible Experience
Edward seemed to purposefully not follow directions as to which unit to work on. I instructed him which one, by opening the attic and pointing in the direction of the unit, plus describing to him it was the one against the wall. When going to check on him 20 minutes into the job, I found him working on another unit, then re-instructed him which one he should be working on. My wife also went up and did/explaine the same. I went up again 5 minutes later, and I found him attempting to work on yet the 3rd unit which was clearly not the unit both my wife and I had instructed him to do. As a result, we asked him to cease work, close up what he had open, and to leave…to which he complied. We request that he not ever be assigned to our home for any service work in the future.
Manuel M,
San Antonio, TXCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1766443499953
He lied!!!
I had another company out they say it's the wear and tear years old!!! Cesar said something is caught in line not serviced!!! He is full of crap!!! Guess you get paid from choice home warranty company to not honor the service I pay for!!! I am not finished 1 am getting other opinions and a lawyer!!!
Kathy D,
Westminster, MDCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1766012147406
Terrible service
I was sent a text saying ten in the morning.A m and then another message saying 3:30-4 pm in the afternoon serviceman shows up a little after two.My brother was waiting to come around two thirty three o'clock serviceman showed up early.No call
Steven W,
Seaford, DECustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1765926022266
Owner
Took three months to replace one part on the heater. Different technician at different visits. Were confused on what part to use..
James A,
Signal Mountain, TNCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1765925927023
Furnace work
Came out cleaned flame detector and changed air filters that's all and it did not FIX the problem I called HWA back he was supposed to show up. We were tracking him end up, not showing up no communication that he told HWA that he could not work on this unit. I waited the whole day and never heard from him that he couldn't make it so I called HWA back and they were the ones to tell me that he said that he couldn't work on the unit but never told me about it
Carl C,
Morris, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1765838353562
Furnace
He didn't do anything. The fact that 2 techs had already tried to service the furnace, he didn't want to work on the furnace, he stated someone took wires loose so he didn't want to go behind them
Patricia S,
Upper Marlboro, MDCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1765837855610
Does not do this work
Your guy never came called said he does not do ductwork I have called warranty company for refund already
Ricky C,
Henrico, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1765416735893
Way too late
He was way to late to do anything. No one is going to give you guys 85.00 for doing nothing except showing up late at night!
William T,
Montgomery, ALCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1765406833901