Gas Furnace Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
4.7K
Average Rating
4.6/5
Horrible
Tech went out to my a/c unit and took things off of my unit that was working properly. He then went into my attic when he had no reason to be in my attic now my unit is not working
Niquia C,
Glenn Heights, TXCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1767749112828
The case was closed too soon
Brian didn't fix the problem and asked me to rule out the drainage or ventilation issue before ordering replacement parts. I did work on his request the next day after the appointment. However, when I called Sears back to inform that the drainage and ventilation issues were ruled out the day after that it turned out that Brian has already closed the case causing me all kinds of complications against Sears and the warranty company which is going to delay the system fix even longer now. Very frustrating...
Vladislav Z,
Manalapan, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1767663256647
I didn't receive proper service
He didn't solve my issue with my heat. Its 25 degrees and I have no heat
John T,
Somerset, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1767663219341
0
No good not reliable no show first visit late the second third came on-time leave immediately saying you will be back in 20 minutes.\nNever show back up.
Winsome A,
Neptune, NJCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1767397786749
Rude technician
He didn't do anything . He was rude and nasty, he told me he was going to the car and left.
Jamell S,
Waldorf, MDCustomer service response - We are sorry to hear about your experience with Sears. We take your concerns seriously and would like the opportunity to assist you further. Please email us at [email protected], providing appliance model# serial#, and phone number associated with your account, and we will look into the matter promptly. Thank you for bringing this to our attention.
Sears Home Services on 1767391660207
No-show
The technician did not show up. I've been waiting all day. I have no heat. I have respiratory issues. I have small children in the house
Robin B,
Temple Hills, MDCustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1767218617197
The home owner.
I was unable to get any direct answers from Mr. Hung. The first time he came to my residence he told me something something different from his last visit. And the information he gave my warrant company has denied my claim. And my heat isn't going to get repaired.
Willie W,
Capitol Heights, MDCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1767162892094
Furnace still shutting off
The Technician showed up, tested a few connections and said everything was fine despite me referring to a prior technician's suggestion of replacing a component. My home is now freezing and have to battle Sears customer service vs. Choice Home Warranty customer service. Wish me luck!
Aron E,
Whitewater, WICustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1767133977303
poorly served
Terrible service, he didn't send the damage report to the insurance company, and the company doesn't want to pay for the damages and now they want to send another technician.
Juan M,
Stony Point, NYCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1767045547985
Bad customer service
He came in a dust off something and didn't want to answer questions. We wanted to know about the Thermastat that Sears had someone to put in for us the laet time. He was rushing I hope that he fixed it. We will see
Traleeta F,
Waldorf, MDCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1767045459301