Gas Furnace Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
4.7K
Average Rating
4.6/5
Furnace Check
Technician spent less than 20 minutes at my house. Was told that my ducts were dirty because my charcoal filter was black and that I had a rodent infestation from a dead insect in the corner of my HVAC system.
S,
Ft Washington, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1695683154817
Maintenance check
Technician stated he doesn't typically work on furnaces. Stated he works on washing machines & refrigerators. Technician didn't realize that removing panels to furnace triggered cutoff switch for furnace. Technician stated he doesn't have a meter to check carbon monoxide, which every time we have a yearly check the technician uses. Didn't pull any hoses or check wiring.
Stanley N,
Johnstown, PACustomer service response - Hi, Stanley , we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us [email protected].
Sears Home Services on 1691531790265
Tech doesn't honor customer's request.
The last time Randy came out to do a routine maintenance prior to this time, he advised that the unit was one pound low on Freon so this is what prompted this "paid service visit today." Randy added the pound of Freon, I then asked "are you going to check the unit for leaks," he responded "I don't have to because it's only a pound low." I said to him, I would like for you to check this unit for leaks to ensure there are no issues causing the "low Freon" problem, and avoid having to call someone back out here sooner than necessary. Randy then put his tools away and left without saying another word. I was around back and getting ready to open up the garage for him to check for leaks but he was gone without my knowledge. This is unacceptable and going forward, if service is needed at this address, I would prefer if you send someone else because what I asked of him was reasonable. Thank you
Maurice J,
Jacksonville, FLCustomer service response - Dear Member, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1781740675519
No qualified people
The technician incorrectly diagnosed the issue as electrical and advised contacting an electrician. The electrician confirmed there is no electrical problem. This has caused unnecessary delay and additional cost. The issue was also incorrectly reported as storm-related, even though there was no storm in my area. Insurance denied due to false information. Don't call sears.
Mathivanan J,
Chantilly, VACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1780607821750
Do not use Sears
Do not use Sears. I got my initial Diagnostic visit on May 5th. The repair visit was cancelled and rescheduled 2 times with no explanation. I waited all day both times only to hear about the rescheduling super late in the day. Also you can't hold anyone accountable because Sears doesn't talk to anyone anymore. They have a rude AI assistant take all calls and treat people rudely when you insist on talking to a real person. Anyway, after 2 missed appointments, Sears finally shows up to the third appointment late in the day on May 21st to make the repair. 4 days later, the AC system leaked out all the Freon. Great job. They came back out again, and recommended a total system replacement and closed the case on the job. Well I went with a different company and they found the leak in an outdoor Freon line. Sears wanted me to spend thousands to replace the entire AC system, when all it was, was a leak in a line, and the leak was huge. I don't know how they didn't find it. It was very obvious. My AC hasn't worked in over a month thanks to Sears's misdiagnosis and cancelled visits with no explanation, and no accountability. They got paid, and now they've moved on. I've moved on with ever using them again. I would rate zero stars if I could.
Matthew G,
Prince Frederick, MDCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1780089960721
3rd time, not repaired
Was not fixed. Took 3 visits to determine not repairable. The AI Samantha calls were annoying as it continued to call 3 times on the same visit with the same message.
Treg (,
Highland, CACustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1780084367600
Great technician
From my experience, and this experience in the last experience, the technician Nick is horrible. He coming into my residence from coming from outside didn't even bother to put a cover over his feet. I had to tell him to and he still didn't do it so he said I would just take my shoes off. He wasn't trying to help the customer at all. He was trying to not to do anything.!!!!
Angela D,
Vandalia, OHCustomer service response - Dear Member, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1779488259965
NOT FIXED
Joe came out, looked at the furnace diagnosed. He said he could get the part. I was two days ago. Haven't heard anything haven't seen any in. The furnace is still not fixed. The problem with that is it's the furnace doesn't come on. Nether the air conditioner and it's going to get hot soon. I have asthma. I cannot take hot heat. I need the air conditioner.
Anthony W,
Malinta, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1778793871245
Not good
2 days after service was completed the boiler stoped working again, same problem pilot wont stay lit. Tried to get seats home serve to come back out to fix it they canceled reseat for next day didn't show next day then completely cancelled saying they didn't know how to deal with boilers
Charlotte D,
Toledo, OHCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1778274179855
Not skilled and rude with customer
The issue is with heat pump outside unit motor. He wrongly diagnosed and replaced the inside unit heat pump furnace motor. Also his communication is very rude with customer. I would not use this technician again
Kamal G,
Ashburn, VACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1778193761015