Gas Furnace Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
4.7K
Average Rating
4.6/5
Negativity
Most of his comments were on negative side. Telling me our smart ecobee thermostat isn't good and whoever wired it did it wrong, but then at end saying that it was wired correct after all. And I as homeowner is one who wired it with help of ecobee support, so didn't feel too good to hear his comments. He did confirm our furnace works, bypassing thermostat signal, so it narrows down issue which may be signal from thermostat, which is helpful.
Micheal R,
Anaheim, CACustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698874495388
?
when insured with gas company a more through inspection was done,,,for example, chimney waS Checked for blockage that could cause carbon monoxide. was told that the furnace would not come on if there was a blockage in the exhaust air flow ,this left me feeling a little insecure. In other words, if the furnace comes on everything is ok?
Helen Freeman,
Philadelphia, PACustomer service response - Dear Helen thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698356567048
Furnace blower
Furnace blower will not shut off. Technician left with out repairing and had to reassign claim.
Walter M,
Shelby, NCCustomer service response - Dear Walter thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698269827314
Sears Technician
Technician was rude and this behavior was witnessed by a guest. Aggressive in his demeanor and walked away from customer while trying to speak to him to ask questions about the repair! So sad a little courteous goes a long way.
Nina I,
Indian Head, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697233119168
guy are just came for time pass
i am not satisfy this kind of service it is
Mehdi Q,
Sugar Land, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697070263750
Poor customer service
After having waited over a month to get my air conditioner fixed, the technician shows up to my home. He did not call 30 minutes prior as I'd requested so that I would be home when he arrived. He told me that I was his first stop at 1030 am (my service window was 0800-1700), and that he doesn't call ahead for his first stop. I informed him that I could be there in 25 minutes. He told me that he couldn't wait that long...15 minutes was all he could wait. I asked did he have the part and he said yes. I told him that my unit needed to be fixed today. He'd already stood me on the 25th of September...didn't show nor call. I had to make several phone calls to Sears Home Services which resulted in hours wasted because they had no knowledge as to what was going on with my service appointment. After a week of calls, I found the number for the Sears Home Warranty corporate office , and only then did this matter get escalated and an appointment was set for two days later. I explain this to the technician, again, he emphasized that he could only wait 15 minutes or put in a call to reschedule. I told him I'd call him back. I was able to have someone get there to give him access to the unit. It was fixed and seems to be working fine. This is the reason for two stars. He was very insensitive and inconsiderate, and didn't even provide an explanation as to why he didn't show up on Sep 25th.
Ericka H,
Byron, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696541407227
Furnace Preventative Maintenance - Dissatisfied
Hello, We were dissatisfied with our recent Preventative Maintenance appointment. The technician indicated we had several components on our furnace that needed replacing. He attempted to turn on a valve then was unable to fully turn it off. He connected a hose to the valve and asked for a pale to catch the water. We are left to have a plumber come in to help us and were offered no options within the Sears Repair Services organization.
Thomas DeLuca,
Rockaway, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1696281625561
Furnace Check
Technician spent less than 20 minutes at my house. Was told that my ducts were dirty because my charcoal filter was black and that I had a rodent infestation from a dead insect in the corner of my HVAC system.
S,
Ft Washington, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1695683154817
Maintenance check
Technician stated he doesn't typically work on furnaces. Stated he works on washing machines & refrigerators. Technician didn't realize that removing panels to furnace triggered cutoff switch for furnace. Technician stated he doesn't have a meter to check carbon monoxide, which every time we have a yearly check the technician uses. Didn't pull any hoses or check wiring.
Stanley N,
Johnstown, PACustomer service response - Hi, Stanley , we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us [email protected].
Sears Home Services on 1691531790265
Tech doesn't honor customer's request.
The last time Randy came out to do a routine maintenance prior to this time, he advised that the unit was one pound low on Freon so this is what prompted this "paid service visit today." Randy added the pound of Freon, I then asked "are you going to check the unit for leaks," he responded "I don't have to because it's only a pound low." I said to him, I would like for you to check this unit for leaks to ensure there are no issues causing the "low Freon" problem, and avoid having to call someone back out here sooner than necessary. Randy then put his tools away and left without saying another word. I was around back and getting ready to open up the garage for him to check for leaks but he was gone without my knowledge. This is unacceptable and going forward, if service is needed at this address, I would prefer if you send someone else because what I asked of him was reasonable. Thank you
Maurice J,
Jacksonville, FLCustomer service response - Dear Member, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1781740675519