Gas Furnace Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
4.7K
Average Rating
4.6/5
Reilly Home - HVAC service
He was consistent in coming, except for a complete no show back in November. He complained from the first day he arrived that any repairs are temporary for such an old system. He complained that he could not give us anything in writing that shows it's "not repairable." He kept saying it was the fault of the insurance that they won't take the next step and just keep sending a repairman to keep from replacing the unit. He claimed that no one is lying just hiding the truth. This time I insusted that he write a comment in the "repair" paperwork that truly explains what he's been stating…that there's no way to repair it. He claimed that his words should be enough, especially the bit about reassigning the job to another technician - like its code that it means "not repairable." I don't know why it's not best practices to just do honest business without much running around.
Rosario R,
Manassas, VACustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1705963864864
Repair HVAC
The technician was here promptly and was able to fix our problem. Sears repair, however, left us for 2 1/2 weeks with no heat. Had to initially schedule 1 week out and then they cancelled our appointment and scheduled us for another 8 days out
Jodi G,
Porterville, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1703198130599
No Heat
Heat was working when arrived but has shut off since left.
Dorothy C,
Washington, DCCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1702593530663
Negativity
Most of his comments were on negative side. Telling me our smart ecobee thermostat isn't good and whoever wired it did it wrong, but then at end saying that it was wired correct after all. And I as homeowner is one who wired it with help of ecobee support, so didn't feel too good to hear his comments. He did confirm our furnace works, bypassing thermostat signal, so it narrows down issue which may be signal from thermostat, which is helpful.
Micheal R,
Anaheim, CACustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698874495388
?
when insured with gas company a more through inspection was done,,,for example, chimney waS Checked for blockage that could cause carbon monoxide. was told that the furnace would not come on if there was a blockage in the exhaust air flow ,this left me feeling a little insecure. In other words, if the furnace comes on everything is ok?
Helen Freeman,
Philadelphia, PACustomer service response - Dear Helen thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698356567048
Furnace blower
Furnace blower will not shut off. Technician left with out repairing and had to reassign claim.
Walter M,
Shelby, NCCustomer service response - Dear Walter thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698269827314
Sears Technician
Technician was rude and this behavior was witnessed by a guest. Aggressive in his demeanor and walked away from customer while trying to speak to him to ask questions about the repair! So sad a little courteous goes a long way.
Nina I,
Indian Head, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697233119168
guy are just came for time pass
i am not satisfy this kind of service it is
Mehdi Q,
Sugar Land, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697070263750
Poor customer service
After having waited over a month to get my air conditioner fixed, the technician shows up to my home. He did not call 30 minutes prior as I'd requested so that I would be home when he arrived. He told me that I was his first stop at 1030 am (my service window was 0800-1700), and that he doesn't call ahead for his first stop. I informed him that I could be there in 25 minutes. He told me that he couldn't wait that long...15 minutes was all he could wait. I asked did he have the part and he said yes. I told him that my unit needed to be fixed today. He'd already stood me on the 25th of September...didn't show nor call. I had to make several phone calls to Sears Home Services which resulted in hours wasted because they had no knowledge as to what was going on with my service appointment. After a week of calls, I found the number for the Sears Home Warranty corporate office , and only then did this matter get escalated and an appointment was set for two days later. I explain this to the technician, again, he emphasized that he could only wait 15 minutes or put in a call to reschedule. I told him I'd call him back. I was able to have someone get there to give him access to the unit. It was fixed and seems to be working fine. This is the reason for two stars. He was very insensitive and inconsiderate, and didn't even provide an explanation as to why he didn't show up on Sep 25th.
Ericka H,
Byron, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696541407227
Furnace Preventative Maintenance - Dissatisfied
Hello, We were dissatisfied with our recent Preventative Maintenance appointment. The technician indicated we had several components on our furnace that needed replacing. He attempted to turn on a valve then was unable to fully turn it off. He connected a hose to the valve and asked for a pale to catch the water. We are left to have a plumber come in to help us and were offered no options within the Sears Repair Services organization.
Thomas DeLuca,
Rockaway, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1696281625561