Gas Furnace Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
4.7K
Average Rating
4.6/5
Rude
The technician was rude and basically told us the installation of our equipment was wrong. Our house is a little over 2 years old. The problem didn't get resolved and I had to pay for diagnostic Freon use. Apparently the Freon level was fine and the problem was a mixing valve that my installer and the equipment has a 10 year warranty on. He states that is not right.
Jeff V,
Covington, LACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1738715864845
HEAT STILL NOT FIXED
The technician came to my home on 1-14-25 and diagnosed my hvac system for heat not working properly. There was a part that was needed and the technician called me less than 10 minutes after leaving and let me know that he could come back two days later and install the part. He came back as promised and replaced the part which solved part of the problem with the heat running constantly but unfortunately it DIDN'T fix the problem of the unit blowing out cold air instead of warm. So now, I have to go through the hassle of calling my home warranty company and have them send them back out to actually get the heat working.
C. Mayes,
Madison, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1737156609057
Leaking furnace
Tech sent txt he was on his way. Showed up nearly 2 hrs later. Looked at furnace and said he thought the primary and secondary heating elements were leaking. He said he was not allowed to do that repair and it would take nearly four hours and it's too late anyway. The said someone else would have to come back out. This means we will have to take more time off work. Not pleased
Donald M,
Carmel, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1732846014494
Owner
Not good at all, refused to work on split unit
Danny R,
Galveston, TXCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1728597429936
Homeowner
Very detail and good service I definitely recommend you Sears home Service.
Anabelle M,
Las Vegas, NVCustomer service response - Dear Anabelle thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1724535446827
2 stars
He replace the thermostat with very old box it doesn't look like new but Experiences with Sears Services are always Excellent but he was from different companies He left 3screws loose and seems somewhat leaking near loose screw and he said ok now A/c makes different sound andI feel uncomfortable I always want Only Sears people who works sincerely Please send Sears people to Check that nothing is wrong Please
Fauzia L,
Orlando, FLCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1723240209164
Warranty
Really tried hard to sell us a new furnace. Told us that warranty customers are basically last priority and that if someone else calls they will drop us for them because cash is king. Made appointments as reminders to himself but didn't tell us that so we took days off of work, losing income and waiting around all day. Went on vacation and instead of assigning our case to someone new, we had to wait for him to come back. We couldn't use our air conditioner until the part was installed and have 2 senior dogs and 2 small children. Temperatures were in the 90s
Andrew -,
Thornton, COCustomer service response - We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1721770613348
No show
Despite repeated text confirmations of appointment and one saying he was on the way he didn't come. Sears told Cinch he called twice but I have no record of a call or text. Supervisor from India blamed Cinch for confusing him by not supplying apartment number which Cinch denied. If he went to correct address desk clerk was expecting him. Was promised he would return later that day and then told matter was closed by Sears even though Cinch shows as active. Spent most of day on phones. Awful. Waiting on qualified technician from Cinch for over two months. Please contact me at 7034085237.
Steven M,
Arlington, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1718485921621
Repair of heat pump
Nothing got fixed. Still running on auxiliary heat. Nice guy. Said I probably had a Freon leak but couldn't repair or replace bad part. Service call was useless
Don A,
Royse City, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1707760475985
Still not fixed…
Daquan replaced the blower which allows the unit to run emergency heat. He was unable to fix regular heat because there is no freon. When asked why there was no Freon, he said there must be a leak…but doesn't know where. He was unable to answer questions regarding emergency heat and how it behaves with thermostat. I had to ask a million questions to get any explanation of what was going on….and he wasn't sure about his responses. Not personable at all. Even though the unit can now run on emergency heat, it still has a leak and can't run normally.
Patty B,
Inman, SCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1706577347348