Gas Furnace Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
4.7K
Average Rating
4.6/5
Left without telling me the diagnosis
He went out to the truck to report his findings, and said the warranty company would let him know if it was approved in 15-20 mins. He never came back or called me
Maureen D,
Morristown, NJCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1767836023436
Same problem
Still having issues heat turned off, same problem we call in for.
Mary P,
Manasquan, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1767835904132
Damage to our home
Michael accidentally bumped the water turn on valve to our irrigation system. We did not realize this until 36 hours later and our outdoor irrigation system is flooded, we had elevated water use during this time, and the damage to this system is currently unknown. The actual repairs to the furnace were completed and we have no concerns with the quality of the repair. Would rate him a 4/5 had this not occurred.
Daniel H,
Lakeville, MNCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1766792844830
Heat
The unit is not working yet we need them to comeback out
Thomas J,
Phenix City, ALCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1765233169920
Tricky to deal with
Not straightforward and difficult to deal with. Not much help!
Khalid M,
Richmond, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1764890799203
Heater repair
Dennis was very professional and finished work within 30 mins
Steven R,
Bakersfield, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1764109756893
Technician fixed what the prior tech broke
This cost me $100 to have someone come back to fix what the last guy messed up.
Michael B,
Chicago, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1764034448314
Did temporary fix
Hung said he could find no problems with our heat pump, but filled the unit with refrigerant. This is the second time in a few months that he has filled that same unit, which suggests a leak. Hung suggested that I call to get a second opinion. He also raised the temperature on our thermostat to emergency heat and did not turn it back down to normal range before he left.
John R,
Newburg, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1763688656900
Still the same issue
Fixed a pressure switch yesterday. Furnace died again over night and will not turn on.
Jordan G,
Manheim, PACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1762932360523
Wonderful Technician!
Technician was super nice. Seemed like a very wonderful person. Went to work. , cleaned out drain, very polite. Unfortunately, that was only part of problem. AC is still leaking. I'm sure he did what he thought was needed. I would call and get him back out here to see what the problem is but it took 3-4 WEEKS to get him here. Not to mention the fact that Sears has NO humans and now relies on AI to 'talk' about everything. Or, I get someone in another country with a BAD connection and barely understands English. After 25 plus years (that's almost $25,000) with Sears Warranty, I think I QUIT!!! You've made it too hard. Now, I need to find a technician to fix my AC and other appliances.
Patsy S,
Jacksonville, FLCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1749592800825