Gas Furnace Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
4.7K
Average Rating
4.6/5
Good Job
The technician arrived in the morning which worked great for me. He was friendly, polite and got right to work. The downside with this service is the window for the tech to arrive is 8 am - 5 pm. Even the day of service, they won't narrow it down. This is a change from the last time my HVAC system was serviced and I don't like it! So the tech was great and the timing was good -- this time.
Catherine F,
Ivyland, PALate
2 hrs late. Didn't review what work he did. I wish sears would have kept me updated on his arrival time.
Robert B,
Oakdale, MNWhy
I don't want to give the wrong rating, but he came in and took one look at the boiler, and told me he can't work on it. He took a photo of the unit and the model number. I provided this information to Sears for the appointment, so why couldn't someone determine if he could work on this unit from your office or his office? unless his job is to verify what I have in my home. So if my expectations were he was coming to fix the unit then IM very disappointed. But like I was saying if he was coming to confirm the unit then my expectations are something different. but if your asking me if John had good customer service skills then he was perfect.
Mark F,
York, PAFurnace
There was no work done my furnace. Sears doesn't do furnace in ceilings.
Vera W,
Ontario, CAWaste of time
I never got notified when he was on his way. Every time I checked email it kept giving me new estimated arrival, which got later and later (he did come int the time allotted. He was in my house such a short amount of time that he didn't shut his truck engine off THIS WAS SUPISSED TO BE A MAINTENANCE CALL NOT A CALL TO SEE IF MY HEATER WAS WORKING. WASTE OF TIME There was nothing wrong with technician himself
Loredana B,
Pearl River, NYNicholas is the very best.
Nicholas is experienced, professional and knowledgeable. I wish all Sears technicians were like him.
Mrs. John P,
Westerville, OHTitle
It was all wrong. He did not have the part to make the repair. Also he doesn't fix what was needed. He was very nice and polite but couldn't make the repair
Debra R,
Colonia, NJKnowledgeable, but could be better on time management
I signed up for appointment between 10 am to 2 pm. When I checked the web service on status in the morning, my appt was about 2:15 pm with 2 stops prior to my visit. As appt time approached, my status kept changing to later and later times with 2 stops prior, then 1 stop prior, then once again 2 stops prior, etc. He did not show up until close to 5:30 PM! I commented to him that he must have had a busy day and delayed noticeably by a client. He said not really, and only had 1 more stop to go after me. I was miffed, but did not show it. I had wasted an entire afternoon waiting for him for which I could be doing something more constructive. What gives him the leeway to reschedule clients that late when my solicited time was between 10 am to 2 pm? Mind you that he had only 1 more client after me. I could have given him 5 stars if he arrived as originally scheduled.
Ben L,
Los Angeles, CAAir Conditioner Repair
Third time air conditioner has been checked in the last six weeks. First repair a leak was fixed. Cooling lasted three days. A follow-up appointment took ten days. Another leak was repaired. Cooling has resumed. The unit is making an unusual sound that the technician could not identify. In Texas heat an air conditioner is a necessity and under our service agreement we expect the unit to work.
James W,
Luling, TXFixing heating system
He came and apparently fixed the issue with the thermostat. The problem stsrted 10-15 minutes after he left. Means he did not fix it. Someone needs to come back to fix the problem.
Dhanonjoy S,
Monsey, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1771983289810