Gas Furnace Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
4.7K
Average Rating
4.6/5
I still don't have heat
He was professional and knowledgeable
Tascha W,
Lansing, ILMain office did not do their job.
Dontee did his job, however the office issued only one work order when we discussed I have 2 units and they acknowledged I paid extra for 2 units. Dontee looked at both but I do not have any documents verifying that
Barbara M,
N Las Vegas, NVLong wait
Your 9 hr window is too long to wait for a tech
Barbara K,
Hanover Park, ILPreventing total system failure
Technician reported furnace was working but contacts were worn. They are not supposed to buzz as though they are sticking together. They should be replaced. Because of him reporting that furnace is working Choice Home warranty refused repair until furnace quits working completely. It should be repaired prior to total failure going into the winter season. This is a failure on both Sears Home Services and Choice Home Services. I will not recommend either company to anybody under no circumstances. Why anyone would not recommend repairing until total breakdown is just ignorance and totally incomprehensible.
Samuel M,
Collinsville, MSAnnual
Was difficult to get service for annual Weekend availability is needed
Bridget P,
Elkton, MDLack of tools to do the job
The tech was unable to access the heating unit as he did not have a ladder with him. He probably would have needed an 8ft step ladder. He claimed He was not provided with appropriate equipment to do the job. The job has since been transferred to a different company and has been rescheduled. Not sure why.
Sheila B,
Las Vegas, NVSeasonal check up for hvac
The technician was very professional but was not familiar with my system.
Sallie J,
Tyronza, ARGood Job
The technician arrived in the morning which worked great for me. He was friendly, polite and got right to work. The downside with this service is the window for the tech to arrive is 8 am - 5 pm. Even the day of service, they won't narrow it down. This is a change from the last time my HVAC system was serviced and I don't like it! So the tech was great and the timing was good -- this time.
Catherine F,
Ivyland, PALate
2 hrs late. Didn't review what work he did. I wish sears would have kept me updated on his arrival time.
Robert B,
Oakdale, MNWhy
I don't want to give the wrong rating, but he came in and took one look at the boiler, and told me he can't work on it. He took a photo of the unit and the model number. I provided this information to Sears for the appointment, so why couldn't someone determine if he could work on this unit from your office or his office? unless his job is to verify what I have in my home. So if my expectations were he was coming to fix the unit then IM very disappointed. But like I was saying if he was coming to confirm the unit then my expectations are something different. but if your asking me if John had good customer service skills then he was perfect.
Mark F,
York, PA