Gas Furnace Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
4.7K
Average Rating
4.6/5
HVAC
He did a fair job with trying to diagnose the issue.
Eun L,
Tucson, AZDidn't call before coming just showed up
Didn't call before coming was gone for part 7 hrs and didn't call before coming back just showed up
Carl M,
New Richmond, OHInspect heating system
Nothing accomplished still have the same problem as beforehand I'm not pleased with the services that I'm getting.
Robert Blount,
Newport News, VAGreg 5
Greg was courteous and knowledgeable, he stated that he did a thorough check of heating system and his assessment was it works as design and that the problem was a clogged flue pipe and he stated that he does not work on that, only the system and recommended I call someone who does , so I did not feel I received resolution.
Sylvia D,
Virginia Bch, VAGreg 5
Greg was courteous and knowledgeable, he stated that he did a thorough check of heating system and his assessment was it works as design and that the problem was a clogged flue pipe and he stated that he does not work on that, only the system and recommended I call someone who does , so I did not feel I received resolution.
Sylvia D,
Virginia Bch, VAThermostat replacement and perform a PM on the entire system
Technician came and verified that the thermostat was no functioning properly so he could not perform a PM check of the entire system. He said that he needed to obtain a 'repair order' so he could obtain a replacement thermostat. That was about a week ago and I have not heard anything from him since.
Eugene S,
Indian Head, MDSemi annual maintenance checkup.
I generally love Sears Warranty. This time was the most frustrating experience. I was given a Saturday date originally. Wait 8am to 5pm. NO ONE CAME. Yet a I got a receipt (net zero since annual), got a form where I am supposed to sign (DID NOT) and a review to rate JOSEPH, who never came. Called, they rescheduled for the next Tuesday. Same thing, NO ONE CAME! (no receipts this time). I called and refused to hang up until my situation was acknowledged and was rescheduled for today, Friday. Wait again 8am to 5pm. I, once again, followed the truck on the map which originally said would be here at 1:49pm. Did not come until around 3:30pm. Joseph sat in his truck for a good 15 minutes while we had the garage open, and my husband was sitting and waiting for him. Joseph has been here before. This was probably the shortest time here, did not check the unit outside (maybe since a heating not AC check?, others always have) and said there were some things he couldn't get to with the attic unit, others always have. So, overall experience of waiting on phones, transferred and left hanging several times just to have to start the calls over, waiting for tech that never showed up, twice, and feeling like it was the quickest run through have affected my overall rating. Normally, I have a great experience. I am sorry to have to say this was not the case, this time.
Tammie B,
Ocala, FLFurnace Repair.
Furnace is finally working. However, Victor Claims that he replaced the inducer motor and control board on my furnace. But the only thing that was really replaced was the control board. The old inducer motor is still on my furnace. But at least my heat is working.
Edwin O,
Chicago, ILVisit
Regret the missed call for work because of missed discussion.
William Maddox,
Durham, NCValue time!
Nate did a good job once he arrived to my home. However, he didn't arrive until after 5pm. The whole day was wasted waiting on him from 8am-5pm. That's not great service!
Natacsha F,
Lansing, IL