Gas Furnace Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
4.7K
Average Rating
4.6/5
Technician
This was the worst experience we've had with Sears Home Services. Appointments made no one comes or calls. Unable to speak to anyone regarding status of the job. Three weeks of uncompleted work. Technician unable to diagnose and repair furnace. Furnace 37 years old and perhaps unsafe from interior deterioration. Very displeased with service or effort to achieve customer satisfaction.
Leonard Cooper,
Frankfort, ILSears Home Services
The technician arrived and immediately began discussing what the customer had to pay and how much it would be if I had written a bad check etc; I do fully understand that the services rendered must be paid for... However, at least start on the job first. It is NOT my intention to be difficult, but please 🙏 know that when people need something taken care of they are not really excited about making a claim and so forth. I hope that [IF] I have to deal with this company that the experience is much better. Thank you Robert LeBeauf
Robert L,
Slidell, LAProblem not diagnosed
First off all, I don't have any problems with the technician per say. Omar was punctual and personable. Unfortunately the problem I am having is intermittent (The heater will occasionally not kick back on when the temperature drops too low - usually once every day or two) and it wasn't acting up while Omar was here. He looked things over but wasn't able to find a cause. This means I'll likely have to call someone else out (and make sure I can be home for it) after some more documentation.
RH,
Clovis, CAHvac check , possible leak
Amir listened to what I saw and he saw it as well said it was normal . Did not check any thing just in case . Then left total time 10 including his paper work. I am glad it is nothing bad.
Robert S,
Tucson, AZHVAC
He did a fair job with trying to diagnose the issue.
Eun L,
Tucson, AZDidn't call before coming just showed up
Didn't call before coming was gone for part 7 hrs and didn't call before coming back just showed up
Carl M,
New Richmond, OHInspect heating system
Nothing accomplished still have the same problem as beforehand I'm not pleased with the services that I'm getting.
Robert Blount,
Newport News, VAGreg 5
Greg was courteous and knowledgeable, he stated that he did a thorough check of heating system and his assessment was it works as design and that the problem was a clogged flue pipe and he stated that he does not work on that, only the system and recommended I call someone who does , so I did not feel I received resolution.
Sylvia D,
Virginia Bch, VAThermostat replacement and perform a PM on the entire system
Technician came and verified that the thermostat was no functioning properly so he could not perform a PM check of the entire system. He said that he needed to obtain a 'repair order' so he could obtain a replacement thermostat. That was about a week ago and I have not heard anything from him since.
Eugene S,
Indian Head, MDSemi annual maintenance checkup.
I generally love Sears Warranty. This time was the most frustrating experience. I was given a Saturday date originally. Wait 8am to 5pm. NO ONE CAME. Yet a I got a receipt (net zero since annual), got a form where I am supposed to sign (DID NOT) and a review to rate JOSEPH, who never came. Called, they rescheduled for the next Tuesday. Same thing, NO ONE CAME! (no receipts this time). I called and refused to hang up until my situation was acknowledged and was rescheduled for today, Friday. Wait again 8am to 5pm. I, once again, followed the truck on the map which originally said would be here at 1:49pm. Did not come until around 3:30pm. Joseph sat in his truck for a good 15 minutes while we had the garage open, and my husband was sitting and waiting for him. Joseph has been here before. This was probably the shortest time here, did not check the unit outside (maybe since a heating not AC check?, others always have) and said there were some things he couldn't get to with the attic unit, others always have. So, overall experience of waiting on phones, transferred and left hanging several times just to have to start the calls over, waiting for tech that never showed up, twice, and feeling like it was the quickest run through have affected my overall rating. Normally, I have a great experience. I am sorry to have to say this was not the case, this time.
Tammie B,
Ocala, FL