Gas Furnace Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
4.7K
Average Rating
4.6/5
title??? AC check up, high electrical billing last month
Perhaps you could more closely calculate service time. 8 to 5 is a whole day. Est time of arrival set at 2:30, actual time of arrival, 5:20. Jarrod was very friendly. Took about 1/2 hour saying all good. My whole day devoted to Sears. NOT GOOD>
Roma O,
Bartow, FLAuxillary Heat On at Thermostat
The technician was here at our residence around 8:00am. He found loose wire and serviced it. He found low freon and leaking and repaired the Leak. He checked the refrigerant (freon) level and refilled it. He checked and adjusted thermostat. This technician swiftly diagnosed and repaired the above issues with our heat pump and restored comfort to our home. "We appreciate you and your service. Thank you.
Cheryl C,
Winter Garden, FLOwner
Billy was very professional and seemed very knowledgeable however, my heat is still not working. It has been set on 72 and hasn't gotten above 64 since the appointment.
Lynn H,
Brentwood, TNUnsatisfied
Due to the gas being shut off by the gas company for safety purposes, the service technician told my husband he wasn't able to work on the original problem.
Pamela C,
Chicago, ILAlways does a GREAT job!
Billy is always on time. Tell me and show me the problem and then what his going to do to fix the problem.
Sharon A,
Nashville, TNCourteous and Knowledgeable
Dontee was very courteous and knowledgeable. He called with a very good estimated time of arrival, and got right to work trying to fix our problem.
Diane G,
Amargosa Vly, NVAC technician
So the technician didn't solve the problem, he is asking to get an electrician to replace a switch , what I thought was Sears warranty should be able to do the step by step process in getting the job done , that's what I pay service every month , they should be able to guide us accordingly.
Michael J,
Charlotte, NCFelt rude
I asked the tech how things were going and he claimed I was being like a baby asking him repeatedly about the work. He needs to be more courteous when i am paying for his services.It was the second checkin I did, the first when he just arrived and I showed him the utility roomand the second after he had a good 15 min to check inside the furnace.
Asif S,
Brambleton, VASatisfied
He was very nice and seemed to know how to handle a package unit heat pump. Rating is not about him, he was a 5. My concern is that this was home warranty tech and our personal tech we hired found completely different results. Personal tech we hired was concerned about the unit and is end of life and inefficient (14 year old unit) and had multiple little concerns but only is a bandage. Sean did not find the same findings and said all is good. Be the judge, personal tech, sell a new unit, warranty tech, all is fine. I guess I just need to pay attention for any more gremlins in the running.
Palmentera T,
Deland, FLProfessional then rude
The intial interaction with my assigned technician Anthony was fine. He was respectful and straightforward and even put on slips to ensure he didn't track dirt in the house which I appreciate. He identified issue and said he needed to go buy the part and would return in a couple hours. When he returned, he went to install the part but when he finished, his dimeanor was very rude. He had told me that the issue was fixed and that he was leaving, but I told him I still didn't feel any heat nor did I hear it come on. He kept insisting that he was confident in the job he did and that it was finished and that he was leaving. He said that if I'm still having issues then there's another problem and that I would have to submit another work order (which I didn't understand given he is the technician and was there). He then rudely asked me to come out back where he was working and feel that the pipe on the furnace was hot signifying that the heat was working. I then told him I understand that but I'm still not feeling any heat come on in the house. Then he said blessing in Jesus and left. Although the heat did eventually come on, I did not appreciate his tone and his willingness to leave without thoroughly ensuring everything was working properly inside and outside the house. I'm not sure if he was in a hurry to get somewhere else or not but it definitely showed. Although the job is done, how he communicated was very important to me and I did not feel respected as a customer during the later half of his visit. Not to mention, I got an email saying I signed something I never signed with a picture of a signature that's not mine which I believe is illegal…
Corey,
Newport News, VA