Gas Furnace Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
4.7K
Average Rating
4.6/5
N
The technician was very nice he told me what I need to do in the steps to resolve my issue.
Maxine G,
Atlanta, GAIssue not fully resolved
I would first like to say that this review is not entirely for the technician but for Sears Home Service and customer service. Our technician did what he said he would do and that was great, but our issue was not fully resolved. Upon initial diagnostic for the noisy furnace (Wednesday 1/29), technician ordered a part to be replaced. The needed part was delivered on Friday 1/30 and that night, the furnace started blowing cold air and could not be used at all. I reached out to customer service multiple times to explain that we no longer had any working heat, that the part needed had come in, and that something else could be wrong. They still said the first available service appointment was Wednesday 2/12. After being without heat for 12 days, the tech came and replaced said part which did stop the loud sound. However, I feel like they left too soon before ensuring that all things were in complete working order. While the noise from the furnace is gone, we are still experiencing cool air coming in from most of the vents (we had 2 vents that I felt heat come from but this did not last). I do not believe that Sears Home Services/Customer Service communicated effectively with the technician as Elbert did as he originally planned but seemed totally unaware of the other issue. Again, I would say that the blame for this lack of resolving the issue completely comes from Customer Service and I still cannot reach a real person to discuss this with through the provided contact number.
Donald J,
Oberlin, OHService Tech
Tech needed to come out twice to our location to diagnose the problem of our furnace. The first time that he came, it was after 5:30 PM and he appeared very tired and irritable. We needed to call him out a second time to solve the issue.
Ramon V,
Argo, ILAC Frozen
As a tech he seems to know his business but he really made no attempt to repair the unit. He found a nursed red wire on the compositor and said he had a wire but disconnected the outside unit so the next tech who comes out will see that problem. He told us to call in for another service call when the out side unit has fully defrosted in a few weeks or a month or so. The lack of proper repairs on a first call to Sears is a habit of poor performance and improperly or inadequately stocked service trucks. What used to be a good repair service had deteriorated to very poor service.
William L,
Linthicum, MDtitle??? AC check up, high electrical billing last month
Perhaps you could more closely calculate service time. 8 to 5 is a whole day. Est time of arrival set at 2:30, actual time of arrival, 5:20. Jarrod was very friendly. Took about 1/2 hour saying all good. My whole day devoted to Sears. NOT GOOD>
Roma O,
Bartow, FLAuxillary Heat On at Thermostat
The technician was here at our residence around 8:00am. He found loose wire and serviced it. He found low freon and leaking and repaired the Leak. He checked the refrigerant (freon) level and refilled it. He checked and adjusted thermostat. This technician swiftly diagnosed and repaired the above issues with our heat pump and restored comfort to our home. "We appreciate you and your service. Thank you.
Cheryl C,
Winter Garden, FLOwner
Billy was very professional and seemed very knowledgeable however, my heat is still not working. It has been set on 72 and hasn't gotten above 64 since the appointment.
Lynn H,
Brentwood, TNUnsatisfied
Due to the gas being shut off by the gas company for safety purposes, the service technician told my husband he wasn't able to work on the original problem.
Pamela C,
Chicago, ILAlways does a GREAT job!
Billy is always on time. Tell me and show me the problem and then what his going to do to fix the problem.
Sharon A,
Nashville, TNCourteous and Knowledgeable
Dontee was very courteous and knowledgeable. He called with a very good estimated time of arrival, and got right to work trying to fix our problem.
Diane G,
Amargosa Vly, NV