Gas Furnace Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
4.7K
Average Rating
4.6/5
Didn't fix it
Your tech was great but Sear's service sucks. My furnace is older and the tag that has the model # On it was not there. He said Sears will not let them work on anything if the model number is not shown??? He knew what was wrong and could fix it but because of your stupid rules I still have no heat and a family is out of their home during the holidays until I can find another repairman to fix it!!!
Denise W,
Albion, MICarrier AC/Heater
Was not as knowledgeable enough about the operation of this unit making troubleshooting the issue difficult. Courteous through out the process.
Marie D,
Leesburg, FLHVAC work by Vincent
The work was done but hesitantly. On the first visit, when we saw the water leak, Vincent said he'd wished someone else woulda been called for this because it involved a new panel, diffuser? and gaskets. I found that odd! Moving forward 11 days/today, Vincent came with all the parts and when I told him it hadn't leaked since he left and put everything back together on 11/7/25, he said well then its fixed, we dont have to put on the new parts. I said yes we do, I paid for this. He said he has seen too many times where putting the new parts on causes more problems. I said lets look at it to see if water is on the inside and it was!!! So he replaced all new parts and I signed and he left. Vincent seemed to be agitated both times he was here and If anything goes wrong again, I will request he not be the serviceman!
Lisa S,
Camp Hill, PACould have done better
Nick was polite, but did not correctly find and fix the problem. First, he arrived well past the arrival estimate provided by SHS on the day of the appointment. "We will inform you if your technician is running late," was a promise made but not fulfilled. (BTW 8:00am to 5:00pm as a general service appointment window is not helpful.) No contact info was provided that allowed us to speak with a human for any info or updates once the 2:07pm arrival estimate had been exceeded by more than an hour. More importantly, Nick failed to identify that the furnace was not holding a flame. Promptly after he left, claiming that the furnace was in working order, the issue persisted. The furnace ignites a flame which immediately extinguishes. As a result, the furnace ran non-stop for the next 12 hours without holding a flame long enough to heat the house. I could not in good faith recommend this service provider to anyone else.
Rocco H,
Nashport, OHDiane Washington
Training another employee and he did not have oil for the red pump. Ok he need .took 1 to 2 drop . The last technician cleaned each bumblers This technician did not.
Diane W,
Chicago, ILFurnace
He was very helpful and professional He explained the process of what needs to be done to repair the furnace I give him a 5
Margaret G,
Perryville, MDDontee was professional & personable but problem not resol
They came out to look at my AC becuase it keeps freezing up. Dontee was very professsional and personable. He several checks on the system and seemded to know what he was doing. He took his time and talked to me about the problems we were having. After all the checks he was unable to diagnose the problem and the system still freezes up.
BH,
Castle Rock, COUnit Making a lot of noise
After inspecting the unit the unit, I noticed that the unit is making a load vibrating noise….though it is cooling, I'm afraid that the repair may not last very long. Can Barry come back out and check the unit?
Sheila S,
Wake Forest, NCBoiler parts
Sears does not work on the copper water pipes associated with the hot water boiler :(
Gerald K,
Bennett, CODual system review
Mohammed is not trained on a dual system so he could not find a problem or repair the system. There were red lights but he was not familiar with the dual system. He said the house was cold because the weather outside is very cold. He was very kind but the system worked fine other years when it was just as cold.
Lily S,
Georgetown, TX