Gas Furnace Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
4.7K
Average Rating
4.6/5
Heating and air maintness
The blower are not running the way that it suppose to. And the switch on the furnish are not coming on.
Calvin W,
Macon, GANo follow through...
Timothy showed up, looked around, took some notes, promised to return to fix the issue, and left. It's been about 3 weeks and I've heard absolutely nothing. Extremely disappointed.
William K,
Saint Louis, MORepair
This service call was issued under My Service home warranty company technician arrived and determined that the part was definitely making noise and was warped. But because my home warranty company only covers parts that have failed, the claim was declined. He submitted the claim and there was no offer from Sears to replace the part at my cost. This was a waste of my time. I now have to contact another service provider and pay another service call to replace a part that is not working properly.
Anna B,
Stony Point, NYFurnace repair
He wasn't very cordial, rude and slamed the door when he left. Was very precise and short with responses when my son asked what he was doing.
Jan M,
Pickerington, OHProfessional & On Time, but…
1 week ago, the technician diagnosed that my furnace needed a part replaced. It took him 1 week to order a part that was available online and in stores. Then told me I had an additional charge for him to bring me the part - after having already paid the $100 service charge. 3 stars for being on time and fixing the issue. -2 stars for not working through the home warranty and shifting the burden on the customer.
Alejando S,
Washington, DCWhy did you leave?
While he was a nice guy, I really wasn't impressed. Didn't seem to have any confidence. The last thing I knew was that it needed a new gas valve and he was trying to locate the part. I was in the kitchen cleaning the filters and went to ask him a question and he was gone. Didn't say he was leaving. I got no closure for the visit. I had no idea of the outcome until I got an email from Choice Warranty saying that the unit needs to be replaced. Seems a bit unprofessional to me that a service technician would not close out the visit and just walk out the door without letting anyone know he was leaving.
Catherine B,
Antioch, CADisappointed
He said it was an electrical surge which is not right we have not had any bad weather at all I think he just didn't know what else to say .because he couldn't find out what cause the fuse to blow . I am very disappointed in choice home warranty. Better business needs to know about this situation. The supervisor was very rude .
Edward K,
Daphne, ALService rating
Our complaint was that the air generated was not warm, aux heat was not warm at all. Technician didn't make any repairs. A waist of money. Need a different source
Jean A,
Virginia Beach, VASpeed
It took too long to fix from the diagnostic time. Given the cold weather and the risk for the pipes to freeze. The guy took almost 2hrs after the call to arrive too. Working from home I had to juggle to fi d a quite place for my meetings.
Chrispina K,
Columbus, OHHeater repair
It took entirely too long to repair the heater for my tenants. Claim was assigned to Sears on 11/24. Appointment was set for 11/28. Reschedule for 12/1, gas valve was diagnosed and sent for repair instead of replacement with a new one. Appointment reset for 12/4 repairman showed up with no valve and rescheduled to 12/11. Appointment was moved up to 12/10 and finally fixed on that day. Two weeks without heat in the winter is an excessive time frame. 😞
Steve H,
Fresno, CA