Gas Furnace Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
4.7K
Average Rating
4.6/5
Service tech was good
Your new maintenance policies are terrible and make your service almost useless I'm paying a premium price for a master service agreement and now the service provider gives new no value whatsoever Not happy at all
Craig B,
Lexington, NCGreat service
He fixed everything as explained, however will not renew svc plan due to misrepresentation of the plan.
Lenne W,
Lusby, MDTech Did Not Have Freon Keys
This visit was to check the heating system and I think he only checked the AC system. He then asked if we had keys for our Freon. I have never been asked that before. I found out the the technician should have had those keys in his posssession.
Annette S,
Tallahassee, FLHVAC Service call
Nice. Good manners and resolved the issues quickly
Gwen W,
Winchester, VAGood job
It was a good one he did his work and job well
Lily gavin,
Calumet city IllinoisAssessment and feedback of service received.
The service was efficient. The technician was knowledgeable and professional. I was pleased with Sears service. The only inconvenience was the waiting time. The range was wide 8-5. Although there was some chronological adjustments made later in the day.
Marie F,
Miami, FLCarrier heat pump repair
Solomon came to our house to repair our high efficiency Carrier heat pump. We had it serviced previously (by another technician), and when we returned from vacation we found it not working again. The second service was done by Solomon- he found over 7 gallons of water in our pan under our attic unit (no water was noted less than 2 weeks prior), plus error codes and outside unit fan not working. His 2nd visit, he replaced the fan- but error codes persisted and he found the circuit board in the attic needed replaced. He recommended 3 items needed replaced and was scheduled for return on 8/8/23- but Cinch did not approve the replacement parts, so no visit was made on 8/8/23. Cinch had another company scheduled to come on 8/5/23, but they arrived and couldn't assess the heat pump, as they did not do service on high efficiency products. Solomon spoke to me today 8/8/23, to alert me the scheduled service for repairs recommended were declined by Cinch. We are continuing to wait on repairs since our first service on 6/30/23. Solomon spent considerable time assessing our issues and kept us apprised of repairs needed. Obviously, we are frustrated to not be able to be upstairs in our bedroom due to excessive heat during the past 1 1/2 months during the worst of summer weather.
Paul B,
Woodbridge, VADrain Line
The drain line from the air handler in the attic was clogged and not allowing the condensation to drain. Paul worked on it for an hour and even drained the pan in the attic with a shop vac. He said it should be fixed now but its hard to tell with the pan being drained. I'm not confident the clog has been removed. Paul was early and called to say he was coming early. Very professional in his demeanor and work ethic. I do hope its fixed. I will know in less than 24 hrs.
Betty F,
Fayetteville, NCCommunication
Stay around long enough to check installation, it would be resolved
Gerald S,
Indianapolis, INThree differences in opinion
He totally disagreed with other service technicians (Williams Comfort Air and Ben Franklin). They said cracked heat exchange was possible carbon monoxide leak. He disagreed. They said replace 26 year old furnace. He disagreed. Furnace still not heating properly.
Clete L,
Plainfield, IN