Gas Furnace Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
4.7K
Average Rating
4.6/5
No show for original appt
Glad tech showed up, however we had am appt for 9/10 from 8am to noon. No one called or showed up! I had to call Sears to find out what happened!! We we inconvenienced and disappointed with Sears. Have to think if we will continue services with them.
Marian G,
Altadena, CAProblem not solved
Otis solved a problem in that the compressor wasn't starting and he resolved that issue. The initial problem still remains in that the unit is not cooling down to the set temperature of 70 deg F.
Wen B,
Carmel, INFurnace inspection.
Very friendly answered all my questions and concerns. Appears to be knowledgeable about my type of furnace.
Jacqueline D,
Chicago, ILElectric Furnace Service
I am unhappy with the length of time between my initial call for service on 08/04/24 until Kylen came on 08/30/24; 26 days is an unacceptable amount of time, especially for a 31-year customer. It seemed that he thoroughly checked the unit but didn't find a reason it froze and wasn't cooling, which makes me wonder when it might happen again.
Sherry E,
Knoxville, TNSears technician
Otis had the part to fix the problem. It took 9 days to get here and that's unacceptable. Choice needs more service people.
William L,
Cicero, INSears technician
I wasn't there, myself sister was there. I talked to him over the phone. Hee souded. Pheasant. She said he was very good.
Jacqueline G,
Saint Louis, MOTech man
He was very polite except he broke my mom gazzing ball with stand but he apologized for it.
Joyce W,
Lignum, VA2nd time the charm (hopefully)
Don said he replaced the capacitor,(July 12)and within 2 weeks my air conditioning was not working. He said today the capacitor was good but the bearing was bad. He replaced the capacitor today. Let's hope this is permanent.
Vanessa H,
Lauderhill, FLFast service
He drove 90 miles amd was able to fix my problem in under an hour.
Diane G,
Amargosa Vly, NVJames G was outstanding.
James G was Outstanding. Highly skilled and polite. Many thanks to him. I was Truly lucky to have James repair my heat pump. Thanks James.
Frank T,
Palm Coast, FL