Gas Furnace Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
4.7K
Average Rating
4.6/5
Mr. Tran is outstanding!!
On July 21, 2023, I had two issues: 1) water actively leaking from the ceiling and through the ceiling vent of installed Air Handling System, and 2) the poor location of the air purifier that made it difficult to install its filter that were changed every six months. In late 2021/early 2022, I had been trying to get the first issue — the moisture stains on the plaster ceiling — addressed by the Sears Transform Home and the Sears Warranty/Maintenance Department without success. On his first service visit, Mr. Tran quickly diagnosed both problems and recommended solutions. When he returned on August 2, 2023, he was able to quickly address the condensation and leaking by repairing the vent. And, because moving the Air Purifier and ceiling damage were not an issue his Department addressed, he recommended that I reach out to my Sears Transform Home Cooling and Heating Department to address the remaining issues. I am very pleased and grateful for Mr. Tran's outstanding service on the condensation issue and his expert diagnostic work in identifying the root cause of this matter after trying to get your other Departments to address since 2021/2022. Mr. Tran is a customer focused expert who represents Sears' business values well!!
Bernadette M,
Takoma Park, MDHomeowner
Collin was very professional and identified the problem right away and fixed it. He recommended what needs to be done and didn't push. It made sense so we went ahead and got the cleaning of the condensers done. Thank you.
RJ,
Plano, TXTechnician
He did a great job! He was efficient, on time, competent and personable.
Pamela Scortt,
Fresno, CAAlways extremely knowledgeable and truly an asset to the org
He knew exactly what to do, did it professionally, knows his trade and has in in-depth experience and professionalism. Couldn't ask for somebody better.
Michael B,
Haymarket, VAI like Sears service
He was on time friendly, professional, knowledgeable, honest, and efficient, that what I lime about a Stars Technician.
Sabrina McDonald,
Los Angeles, CAFurnace repair
Great technician took care of my problem
Bobby Blake,
Detroit, MIHeater service
He was courteous, friendly, good at his job. He was early and completed the job in a timely manner.
Cecelia J,
Davie, FLSatisfied
Peter updated the estimated time of arrival. Called 20 minutes before arriving. Introduced himself before entering my home. Explained the challenge with the repair. Talked with my insurance company to assure the solution would be covered and fixed the issue with my thermostat. I would use this service again.
Jillian B,
Ventura, CAMy rating for Isnan A
Very polite and well mannered. he was fast, but through and efficient. Cleaned up after each task he completed. He was EXCELLENT!!!!!!!
Lillie J,
Cntry Clb Hls, ILPaul Pham
Brian is one of the best tech who provided services on my central cooling and heating system. He is very professional, kind and knowledgeable. He performed his jobs promptly and skillfully With accuracy, correct diagnosis and best results. I always recommend him for any related job and very happy to have him back. Thank you, Brian for the job well done!
Thanh P,
Ann Arbor, MI