Gas Furnace Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services

Total reviews

4.7K

Average Rating

4.6/5

Service man was great. Store management was not
October 11, 2023
Overall rating

Store management did not call or text to verify appointment day before and did not show up on day schedule but day later so I to take two days off l

Mark K,

Silver Spring, MD
Service Technician
October 11, 2023
Overall rating

Mouhamed was courteous and timely. Called me within 15 minute window and arrived at that time. Mohamed resolved issue, answered my questions.

Sharise T,

Bellwood, IL
Technician
October 11, 2023
Overall rating

Aaron was very professional and experienced. Answered all of my questions.

Bernice C,

Washington, DC
Excellent customer service!
October 11, 2023
Overall rating

Christopher arrived before estimated time, was very courteous and professional. Excellent customer service!

Tracy S,

Oxnard, CA
Billy is first rate
October 11, 2023
Overall rating

Billy is great. Somebody hidden in the bowels of this organization decided to deny our claim. We have been with Sears Home Warranty for many years and have had service on this same unit several times, so the decision to deny this claim is simply WRONG. I've just spent nearly an hour on the phone with three different 'representatives' only to be hung up on by the third one. I am frustrated and aggravated to say the least. If the pencil pushers don't get this sorted out, and soon, they will definitely chase away a good, long-term client.

Rudie W,

Nashville, TN
Obediah
October 11, 2023
Overall rating

Mr. Obediah, Was very professional and knowledgeable and Professional he made his assents and what my next steps should be very clear. He also did a thorough job and explained to me what I should do going forward I would like to give him an A plus.

John R,

Washington, DC
Very personable
October 11, 2023
Overall rating

Collin was thorough and gave detailed information on his findings. He went above and beyond the scope of his work to point out things that need further attention.

Irene D,

Garland, TX
Enrique
October 11, 2023
Overall rating

Enrique checked my heating/ cooling this past spring and I was so impressed, I asked for him again. He is knowledgeable, thoughtful and very efficient. I am sure your company must be very proud of him. I will ask for him again when I need a technician.

Margorie G,

Durham, NC
Courteous and knowledgeable
October 11, 2023
Overall rating

Courteous and knowledgeable

Julia S,

Virginia Bch, VA
Review
October 11, 2023
Overall rating

He did a good job and answered all of our questions.

Joshi,

Pittsburgh, PA