Gas Furnace Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services

Total reviews

4.7K

Average Rating

4.6/5

Service review
October 24, 2023
Overall rating

Mike was very quick and efficient in getting the tune up of the furnace! I give him a 5!

John D,

Wilmington, DE
Timely and efficient
October 24, 2023
Overall rating

Cal was friendly, respectful, timely, thorough and got the job done. Unfortunately I had 2 appointment with sears on this day. Cal was great. The second appointment they never showed up or called. I called Sears 6-8 times during the 8-5 window. Finally at 5:30 someone named Major answered and said Eric would be out at 7:30 pm. At the same time while in the phone with Major I got an email saying my appt was moved to 11/2/2023. I took today off for these appts. And not even the decency of a call before pushing my appt out another 9 days. Sears ordered parts and made this new appt for me for today 10/24/2023. I didn't make it. Then they don't show or call and just reschedule. Not for tomorrow but 11/2? Seriously? Sears is so hit or miss but I think this is the last straw for me. Four years of spotting service. My time is valuable and Sears obviously does not respect it. Cal personally was great. Sears home warranty over all has terrible customer service.

Karena W,

Saint Michael, MN
Excellent and friendly service
October 24, 2023
Overall rating

Very thorough job. Very nice guys. Thanks for all their good work.

John P,

Chickamauga, GA
Me
October 24, 2023
Overall rating

Good

Willie A,

Brown Deer, WI
Great services
October 24, 2023
Overall rating

Answer all of my questions and was very professional

Tameika J,

Columbus, OH
Heater maintenance
October 24, 2023
Overall rating

The tech was great, professional and very nice. However, my 1st appointment was canceled last week after I sat around from 8am-1pm then they called to cancel. Rescheduled and asked a tech btw 8-12. Person on the phone said that would work. Today, I called and found out it was moved btw 1:30-3:30. It would be nice if I received a call of the time change as I again sat here waiting. Can't seem to speak to an actual person. Very annoying

Ellen P,

Jamison, PA
Heating issues
October 24, 2023
Overall rating

Very knowledgeable and kept us informed on his progress and explained his findings.

James J,

Huntingtown, MD
Sears A/C Heat Pump Maintenance
October 24, 2023
Overall rating

Joseph has consistently given the best service for many years! I have had the utmost confidence in his ability to keep my unit in tip top shape! Thank you, Joseph. Thanks also to the Sears Warranty Plan!

Marilyn W,

Ocala, FL
Resolving a Very Complex, Ongoing Situation
October 24, 2023
Overall rating

Very knowledgeable a went above a beyond to resolve an ongoing situation fixing my Air conditioner/Heater. Thanks to you again Mike

Sonya D,

Winder, GA
Heater maintenance
October 24, 2023
Overall rating

Eon was my technician. He arrived on time and provided excellent service. I am thankful for the assistance/guidance he provided.

James A,

Roselle Park, NJ