Gas Furnace Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

4.7K


Average Rating

4.6/5

Furnace Repair
February 26, 2026
Overall rating

Service was friendly. Don't understand why he was locked out so that furnace had to be turned off for 12 hours in order to turn back on after 12 hours. Neither did he. If it still doesn't work correctly. I then have to call my home warranty contract and set up another service call. It's certainly not Sear's service fault.

Sherrie C,

Edgewater, MD
He's great
February 26, 2026
Overall rating

He's knowledgeable and gives great explanations. Would use him again.

Michael D,

Deforest, WI
Sears' technician
February 26, 2026
Overall rating

Sears' technician, Sean, was very efficient, effective in repairing the furnace problem, friendly, and professional.

Andrew T,

Washington Township, OH
Very knowledgable, fast, efficient
February 26, 2026
Overall rating

Willie is a huge asset to sears. He is extremely knowledgable. We have had the pleasure of working with him on the last four visits related to our HVAC, and each time he has done great work, and kept our systems running smoothly. He is polite, and has been able to correctly assess the issues with our HVAC system quickly each and every time.

Kristen C,

Fuquay Varina, NC
Amazing at his job!
February 25, 2026
Overall rating

Bobby is very knowledgeable, he does not cut corners and takes his time. He even took the time to explain to us what he found. He went above and beyond other technicians we have worked with. He not into selling you things but rather fixing the issue at hand!

Samuel I,

Flemingsburg, KY
Great Work, Great Guy
February 25, 2026
Overall rating

I was pleased with the work that was done. Sean was nice and very professional. He came in, assessed the problem and ordered the parts. My install date was on a Thursday but Sean was able to get me in on that Tuesday. I was happy to be getting warm as this was in February in Ohio... COLD! I do have on con which is I was shown were 2 valves were leaking and only one was replaced. I smell "gas" I think, I am going to associate the smell with a new part smell. However, I have the furnace off until I get a carbon Monoxide tester to feel comfortable in my slumber. OTHERWISE this was a seamless and problem free ocassion. Thank you, Sears and Sean.

Rachel G,

Dayton, OH
Tech
February 25, 2026
Overall rating

He is thorough .connects with you for follow up and pleasant unlike most other techs from sears who don't even address the problem and tells you they don't have time need to reschedule. Also they are setting up their own side business and bankrupting sears for their gains

Jaimini P,

Edison, NJ
Furnace not heating
February 25, 2026
Overall rating

Great technician that knows what hes doing and explained everything to me

Jason F,

Fortson, GA
He was great!
February 25, 2026
Overall rating

On time, professional and diagnosed and fixed the problem in a timely manor

Roger P,

Henrico, VA
Home repair
February 24, 2026
Overall rating

Ronald was very nice, helpful and knowledgeable. I appreciate all his help.

Bret B,

Banning, CA