HVAC Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.7K
Average Rating
4.6/5
Aaron
5 They analyzed the problem and made the repair and now my house is not 50 some degrees. Its comfortable again
Sam F,
Washington, DCHomeowner
The Technician Edwin, was very professional. He explained what the problem was and how to possibly prevent something similar from happening again. He was very thorough
Jackie S,
Missouri City, TXHeater issue
Excellent & superb customer service. He knew and resolved the heater problem right away. A valuable employee to Sears.
Regina Y,
Chicago, ILHeater repair
He took the time to explain what he needed to do and how it went. He was very professional and courteous.
Van S,
Los Angeles, CAMy service at 2727
He was very professional and knowledgeable. He gave me information to help preserve my unit. He was able to detect the problem and repair with out issues. Thank you
Trudy P,
Grand Prairie, TXHonest Service Request Feedback
Nick was great, very knowledgeable and he took time to explain and show me things regarding my furnace that was very useful and helpful. However, the process leading up to the actual appointment was a nightmare. I just purchased the condo and the home warranty was transferred to me. For some reason, all of my information was not provided to the service provider which is evident by you addressing your email for feedback with the seller's name and sending text messages to the seller and not me. I spoke to Cinch at least 6 times to try and get it all corrected. When I checked my account I created with them, it still had the wrong apartment # so the technician wouldn't be able to buzz to gain entry, they had another phone # listed but had no idea why or who it belonged to. I made another dozen attempts to contact Sears/A&E Factory Services online via a link the seller forwarded and by phone. Even with the all the information I had, it would not allow me to make updates online and the phone system is a mess! It does not allow you to speak to anyone and each prompt is a dead end that gives you the website and then hangs up! Between Cinch and you, this is honestly the worst customer service I have ever experienced!
Tyrone G,
Cincinnati, OHFurnace repair
Timothy is very professional enjoyed working with him very kind and concerned about our needs thank you
Anthony L,
Florissant, MOGreat service
Brian arrived on time and gave me a quote that I was willing to pay. He was able to fix the water heater and the final charge was less than the quote. I am a happy customer!
Robert S,
Ann Arbor, MIFriendly and knowledgeable
Friendly and knowledgeable Not sure what else to say, he obviously knew his stuff.
Edward S,
Morrisville, NC5 star
Mr. Billy was wonderful and so efficient. Great tech!
Shirley H,
Old Hickory, TN