HVAC Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.7K
Average Rating
4.6/5
Rating for service provided by Billy
Great service...really 5+. He first called when he was about 20 minutes out and asked if i was having any issues with the cooling unit. Then called again when in my driveway, greeted me and gave clear instructions as to what he needed me to do. He completed the exterior inspection and servicing and then came inside to inspect filters. He advised that with this extreme heat the unit can only do so much and to be patient with it b/c its in good condition...the high temps and high humitidy are challenging. He listened while i explained my SOP and agreed that it was a good process to continue. I asked if there was anything i should be watching out for, he said No, all was good. I felt reassured that Sears had, again, won the ball game and continues to earn my respect and loyalty. Thank you for Billy, a true professional, who seemed concerned about me as a customer, my unit as his product and is highly competent and capable. Thank you, Sears!
Joniene T,
Nashville, TNIssue with AC/Furnace
The service provided by Erik was courteous, professional and extremely knowledgeable. He quickly diagnosed the trouble with clogged line and fixed it. Highly recommend Erik
Joan L,
Coral Gables, FLAir conditioner
My tech Brain was excellent. I appreciate all the help and advice he gave me. Please send him everytime !!!
Marianita H,
Oak Park, MIGreat Service!
Matthew did an excellent job. He asked questions and elevated the unit. Consulted other technicians for results and shared it with me. He contacted the insurance company and explained my situation. The insurance soon contacted me after talking to Matthew and informed me of their next step. A job well done!
Rubystine W,
Senatobia, MSResponded appropriately
Arrived when he said. Polite and respectful. Knowledgeable about the unit.
Ted R,
The Dalles, ORGreat Service
I was having an issue with my furnace and the tech came in and resolved my problem
Regina J,
Chicago, ILNice guy
Donald did a excellent job evaluating what the problem may be. Very nice.
Sylvia G,
Pembroke Pines, FLExcellent
Excellent customer service,on time called me before he came very personable
Ruben B,
Corpus Christi, TXCustomer
Daryl did a great job! We are happy with the service. Thanks for your service. However. We had to wait for 8 days before getting an appointment.
Gerald W,
Midland, GARoyce was a rock star.
He was very professional and did a great job at explaining the issue to me and giving me a solution that was also in my budget. Thank you
Stephen G,
Wayzata, MN