HVAC Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.6K
Average Rating
4.6/5
Unacceptable
It took over 4 weeks just to fix my water tank. Unacceptable time. Your service is just poor and unacceptable. And I just renewed my warranty to. Maybe a mistake on my end..
William C,
Milwaukee, WICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1690845460402
Tech very nice, just couldn't fix my problem
The tech that came out was very nice but I was disappointed to hear that he does not have the skills required to fix my problem. Despite this I still have to pay for him to come out and tell me this?! When I say the boiler is overpressuring, don't you realize there may be an issue that requires ability to work on piping/the wet side of the boiler? Waste of my time and money, had to wait all day for the tech to come out and then pay him and find out they don't do work on the pipes or pressure tanks or anything beyond igniters on boilers.
John W,
Lake Harmony, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690837461163
Disappointed with service
Each time Anthony has come to my home nothing has never been resolved. I have a line coming from the Heat Pump into my home and part of the line was expose to the elements, and should have been covered as you will see when he submits his picture. He never brought that to my attention or taken any action to resolve it. And when I ask a question he never has a clear answer. I even asked about the exposure of the line and he his response was not clear or logical. After he left, I went to the hardware store (with picture) and spoke with an HVAC person working there. He informed me this should be covered not expose to the elements, which can decrease your coolant by 2 or 3 percent. I bought the material to cover the exposed line to the unit as was done with my other unit. I will not seek your service in the future when it comes to HVAC service or maintenance . I'm glad the other services Sears provide are not as bad as your HVAC service.
Anthony Brown,
Yorktown, VACustomer service response - Anthony, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690664755089
Very upset with the way this service has gone
The water heater at the time of the original service, was under the Sears Master Protection Plan. The service was done on June 6, 2023. The service was supposed to be an annual maintenance check up. When the technician arrived our water heater was working without any problems. However, on June 7th we no longer had hot water. Whatever was done by the technician on June 6th, caused the water heater to malfunction. NOTHING was wrong with our water heater prior to this service. I immediately called Sears on June 7th and explained to them that they needed to send someone immediately to repair the water heater because we had no hot water. After being on the phone with them for close to 3.5 hours, and 11 different reps, I was told nothing could be sent to the technician unless I made another appointment because the original ticket had been closed. I insisted they get someone out here immediately, but instead they scheduled an appointment for June 13th, which I explained to them we would not be in town. They told me they had to make an appointment in order to be able to communicate with the dispatch department because the original ticket had been closed, and that this way they could note on the appointment to dispatch someone sooner. Well NOTHING they told me on the phone happened as explained! There was NO communication for any earlier appointment, and therefore no technician came out to repair the water heater prior to June 12th, which was our date of departure. When we returned, I called to have them come back to fix our water heater, and the soonest date they could give us was July 11th. The technician came out on the 11th, and established that parts were needed for the repair. He ordered parts. The technician returned on July 17th, replaced the parts, thought things were going to work, and that evening we no longer had hot water AGAIN!!! We called back for them to send someone because it still was not working, and the soonest they could do was July 24th.
Louise B,
Oxnard, CACustomer service response - Hi Louise, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. We apologize for the inconvenience of having to wait between appointments. We take all reviews as feedback on how we can improve our service. If you would like us to look into your situation further, please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1690491727167
Water Heater Leaking
I'm sorry I can't rate Juan because, nobody showed up for my appointment. Maybe in the future I'll rate the technician when they show up to fix or replace my water heater. In the meantime I'll wait until the technician comes over and decides what needs to be done. I need to resolve this matter soon. Thank You A . Anaya
Aurelio A,
Pasadena, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1690491040516
Ac
No help or solution for my ac with this hot weather
Maria V,
El Centro, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1690413593002