HVAC Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.6K
Average Rating
4.6/5
Terrible service
Tom was unable to fix my AC then put in the technician report on the invoice that the customer declined service which is TOTALLY FALSE!!!! It seemed like he had never worked on this model GE air conditioner and he didn't know what the error code that was displayed, E14 was or what it meant or how to fix the unit.
Jonathan H,
Essex Jct, VTCustomer service response - Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1695683601499
Poor Service
Employee changed the filter, looked at the thermostat and left. In and out of home in less than 10 minutes. Didn't perform any PM. Unacceptable.
DC,
Villa Park, ILCustomer service response - Hi, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1695419374873
A no show
I never saw Johnathan L did not get a phone call … nothing… just a receipt saying he diagnosed my unit… how when we never saw you!!!! 🤷🏽♀️ I tried reaching out to Sears but I couldn't get a person… that's nearly impossible…. FRUSTRATED IS AN UNDERSTATEMENT … I took off of work to wait for Sears & essentially wasted my time ‼️
Robin M,
Burlington, NCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695341882704
Not sure what to put here
Very unprofessional and made me and my family feel uneasy. Condescending in his remarks. Made me feel I was inconveniencing him in requesting repair. Did not communicate findings. Just said you have co2 coming out but not enough to kill you, yet his report apparently says within limits.
Debra Tobin,
Ladera Ranch, CACustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695246385466
Wrong information
I was told I needed a electrician. Electrician told me fire started from my central air unit and sent me back to heating and air. 5 days now wasted and it's hot!!!! Why wasn't you able to point out the problem like the electric guy did. Told me the problems in under 1 min. Not happy
Brenda G,
Fairview Hts, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1695245844074
Big FAIL!!!!
Mark never showed up, even though it said he arrived at 4:45. So if he said he completed the job, he LIED!!! This appt was one rescheduled from last Tuesday, when no one showed up for that appt either. Shameful way to treat your customers!
Debbie D,
Apple Valley, CACustomer service response - Hi, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. We apologize for the inconvenience of having to wait between appointments. We take all reviews as feedback on how we can improve our service. If you would like us to look into your situation further, please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1695245582815
Never showed up at house
Never called or showed up for appointment,sorry to say,called sears for reason never got one
Louise F,
Sanford, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1695246256511
Stay away from sears
This is the absolute worst company. I'm now going in my 4th appt to repair my ac theyre techs come n leave my ac broken.
Rosa M,
Winter Haven, FLCustomer service response - Hi Rosa, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1694903082897
This ac tech doesn't have a clue on how to fix ac
Stay away from sears theyre techs aint trained on a/c repair. 3rd visit withing 1 week still no ac
Rosa M,
Winter Haven, FLCustomer service response - Hi Rosa,Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1694903006452
Bad Technician
I don't think he understood the heating system I had. It was a very straightforward hot water boiler. He simply hung up on me. Another company was called and within 5 minutes he found that the water circulation pump needed to be replaced. The Sears technician was rude and talked over me.
John L,
Chicago, ILCustomer service response - Hi John, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1694901208536