HVAC Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.6K
Average Rating
4.6/5
No service
Technician never came did not show up. Still have 2 units to be repaired that are not working
Landmark L,
Tupelo, MSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696887126580
Furnance
Was told by a company that one of the rings for the heat exchanger is popped. We told the technician and he never looked, he just took his wand and checked for a carbon monoxide leak which none. We never said we had a carbon monoxide leak. The company who found the popped ring said that over time it could caused a monoxide issue as the gas Furnance continues to fire.
Wendy G,
Fond Du Lac, WICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1696887088165
Cinch sent the wrong technician
I need someone to repair a leaking pipe providing water to my boiler. Several technicians have tried but failed to stop it. I need a PLUMBER who is familiar with boilers. Solomon is not a plumber and is not familiar with boilers. It's not his fault that he was unable to fix the problem. It was Cinch's fault for sending the wrong kind of technician.
Jeffrey L,
Arlington, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1696627902687
Home owner
After arriving around 8:30am Wade sat in his truck for 40 minutes before starting work. He spent less than 5 minutes checking the furnace. I requested a check on the thermostat or a/c unit since the air was not getting cool enough. He was just out on May 5th for a preventative maintenance check on the a/c and also spent only 5 minutes without checking the Freon level. He refuse to check Freon today. Please do not send Wade for any future service calls.
Charlie Y,
Channelview, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696378286136
STAY AWAY
IF A RESOLUTION IS WHAT YOU ARE SEEKING, LOOK ELSEWHERE. LAZY, NOT WANTING TO DO THEWORK NEEDED.
AMANDA P.,
Stroudsburg, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696105914108
Poor Service
Juril had an unprofessional attitude. He basically didn't do anything said he couldn't get my furnace to come on because of water inside my furnace. I didn't have water inside my furnaces nor water damage. I would like another technician to come out!
Morris B,
Broadview, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696105887441
Never showed up
Never showed up. I didn't get any call. I got nothing. Your rating is a ZERO. I got the text saying you would show up. I got the emails saying you would show up. I got the bill that looks like your service guy went to somebodies house and performed maintenance on a furnace. I would love to know what house
John B,
West Chester, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696031445673
If he's the on that dudnt show or call on 9/15 he's a 0
This was the most miserable, worst home service experience I've ever had. A 9 hour arrival window is RIDICULOUS! After having me wait ALL DAY on 9/15 and no showing you made me wait 2 more weeks for an appointment. we closed on our home today. Sears' ineptitude cost me my claim with Choice- This was a horrible exper
Robert D,
Aurora, COCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695936695127
Service and repairs
I have had several appointments which were cancelled and rescheduled. When the service technician showed up at the 1st appointment repairs were supposedly done the 2nd visit I was told that a part was needed the part was ordered received 3 days later where a technician was scheduled to come out that appointment however was rescheduled by Sears. The part was finally put on a couple of days later and the hot water heater working fine for 4days. We now once again do not have hot water
Idella T,
Denham Spgs, LACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1695769257129
Bad customer service
No one show up for my appointment today. No one call. I tried calling the number provided and just busy and got cut off. I reschedule and now it is another 10 days out. Not acceptable! I am not happy with Choice. More of a bad choice!
Thuy D,
Oakland, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695762430291