HVAC Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.6K
Average Rating
4.6/5
Furnace
Just got home from work the house is 67 degrees and the furnace is not working!
Michael D,
Stockbridge, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1707442343420
Furnace
I didn't ask for a appointment for my furnace I ask for a reimbursement for where I had my furnace fixed last October .your.service Is. poor
Wanda R,
Cannelton, WVCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1707777613668
Left Hanging
I understand that the temp outside needs to be above a minimum temp to install the compressor. We have had days where it was warm enough to complete the repair. I even understand scheduling issues, but if you know you need a part to complete the repair, it should be ordered and available for when the temp and scheduling are available for repair completion.
Douglas H,
Lyman, SCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1707346718487
Extremely poor service
The tech that came out and did absolutely absolutely nothing, but turn it up because it was too low And now I feel it's too hot. When it was installed by Sears they said it at a certain temperature level by testing the water not just by a knob on the water heater. I told him it hadn't been cleaned in 10 years and he said well that wasn't gonna fix the problem. I don't know how he knows, he never looked at it and I believe it's because it was the end of his workday and the water heater is in a very tight space don't send him here again
Mike M,
Dayton, OHCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1707344119711
Service not completed
I continue to get companies that can't compete my repairs. The part that I can't seem to understand is that you sent the same repair man from Sears that came out last Monday and said he couldn't complete the repair. And here he is again saying the same thing he said last week.. I'm so disappointed with this warranty and I'm paying money out of my pocket because you continue to send out incapacitated repair companies
Linda R,
Chicago, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1707258576702
Fraudulant claim
We were told we don't have a heat pump when a company came out a couple of weeks ago and have pictures of our pump. Also the original company we called out said you can use the chart to measure the refrigerant when this technician denied you can do that during cooler months. Our claim was denied because a false report and diagnostic was given.
Everett F,
Springfield, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1707258456329
No show, no call, just sent an invoice
Boo. Poor communication. They decided not to come but forgot to communicate that. I stayed home from work waiting and learned they wouldn't be coming minutes before they were supposed to arrive. Used my vacation time for a no show, no communication. Lame
Cay,
Phoenix, AZCustomer service response - Dear Cay on thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1707258373376
Furnace still doesn't work.
Delonzio came to fix the furnace. When I came home turned it on and nothing. It still doesn't work. Aside from that he left a lot of black fingerprints on the cover going up to the attic. Now I'm going to have to make another appointment to get this fixed again.
Marielena,
Chula Vista, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1707258282089
Bad technician and it seems like the company does not care
I'm sorry I'm giving this technician a bad report. He came out here twice replaced 2 different parts still different parts. Still the furnace was not working. I had another company come out 3 days later. Fix the problem in 10 minutes. Because the technician at this coa and e factory services did not do the job right? So I am giving him a bad report. Cause I don't think he's a good technician. Sprinkling right now
Ronald R,
Rockford, ILCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1706826535148
Water heater not fix!!!
This is the worst service 8th servies and problem still haven't been solve the water heater still leaking you guys also re scheduled a few times sit not show up the last 3 appointment this water weather have the same issue since October this is due for a replacement!!!!!
Amgad H,
Fairfax, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1706655611017