HVAC Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.6K
Average Rating
4.6/5
Sucked!
After 2 trips out to my house my heat pump problem still exists ( blowing cold air) he claims he can't see a problem, his suggestion is to trip the main circuit breaker at the panel. That is totally unacceptable!!! He didn't even go check out the 2nd heat pump which I believe is located in the crawl space. I had to call CHW for a third time and request another company come out to figure out what the problem is and they are charging me another dispatch fee! I'm not really sure who I'm more dissatisfied with, CHW or your company. You asked, I answered.
Stephen B,
Lewes, DECustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1709665473443
Home gas heating system
Our home warranty is with Choice Home Warranty but was serviced by Sears under their contract with Sears. First I will say that once your service men came and then came back they were very helpful and polite. However, the lack of customer service displayed by your Sears team was horrible. The initial inspection to diagnose the problem was handled with great expediency but the follow-up left us with the distinct impression that you DO NOT consider your commitment to your Choice Home Warranty clients at all a serious commitment! Our case got rescheduled 4 times, each on the day of service that had been scheduled for us. Each of the 4 times we had received multiple reminders that we had to be home all day waiting for your workmen. Each of the 4 times we had received up to five reminders of the date and time beginning a week before and going to the day of. This is a major office scheduling glitch that should not happen once let alone 4 times. This meant that my husband had to cancel his plans. The additional month without our gas heating cost us a heating bill of over $400 I would have expected way better service from SEARS than this.
Christiana P,
Walterboro, SCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1709060900094
Repair
Never showed up Never saw him or his vehicle. We were home all day...
Mattie W,
Norristown, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1709060853885
Furnace Maintenance Visit under Master Protection Agreement
👎👎👎 All disappointing and almost frightening from scheduling to dispatch to the on-site tech visit.
Kathy D,
Milwaukee, WICustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1708989472737
Furnace repair.
He got the furnace running but there is a gas leak and the thermostat says the carbon monoxide is high in the house. I have cancer and have radiation from 9:00 to 11:00 so wasn't here when he was here. My grandson was here . Good thing the thermostat was new and shut the furnace off or we could have had a fire. I hope you send some one with more experience on there matters. I have another appt tomorrow and. Couldn't get the time changed to the afternoon. My grandson will be here but I wish someone could come in the afternoon.
Joyce,
Fresno, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1708989435749
HVAC
Name on invoice is incorrect! Did not see anyone today 2-19-24 even though we had appointment
David B,
Saraland, ALCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1708393565694
Misleading service
This appointment was a waste of time. Telephone agent lead me to believe Sears technician would be able to repair my boiler. I was told by technician that this is a service Sears does not provide. So why bill me for refusing maintenance?. How can you maintain something that's broken?
Gloria W,
Bay Shore, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1707598278372
Very upset with sears
I am very upset with sears. This hvac service is going on for too long. Last technician Joe was a gentleman and an expert . He ordered parts and was going to install them. Now he is no longer with you I understood. Please install the parts he ordered immediately. It's cold
Konica S,
New Hyde Park, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1707517362840
Sears repairman
He had no idea how to repair the heating system
Henry W,
Semmes, ALCustomer service response - We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1707517142540
Service on a gas water heater.
He did not come or call. Waited at home all day. With no hot water for over a month. Very unhappy with your service. Multiple trips made nu Sears.
Moses S,
Mobile, ALCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1707500896831