HVAC Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.7K
Average Rating
4.6/5
Not fixed
Gave 5 different reasons why he can't fix the problem too tight. In the attic, need a more slender person to fit. electrical knot. In code, which is not true, need a carpenter For other work.first. As well sounded like he was overwhelmed and too busy and had many other jobs today in cities or counties, far from here.
Joseph A,
Clearwater, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1721857401639
Still broken
Not fixed, still broken. No calls for running late for appointment. I would rather the service person show up the next morning fresh for. the repair.
Alan S,
Milford, MICustomer service response - We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1721683083977
Furnace - boiler system
He did not listen to where the leak was coming from underneath as well as maybe the line . So depending on it being repaired, isn't happening & telling me to get the oil company to fix it ?!?!
Diane C,
Belvidere, NJCustomer service response - Dear Diane thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1721251979485
POOR
HE NEVER ATTIVED, AM STILL WAITING. NEED REPAIR KNOW!!!!!!11
Richard N,
Western Sprgs, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1720826822243
Not fixed
Not FIXED at all Somewhat distracted perhaps And slightly loose on some steps
Sid m,
Washington, DCHe is horrible, never bothered to show up for appts (4)
Horrible as well. Keep sending the same incompetent technician who never comes to appts. I miss work for his lack of knowledge to complete simple task of just a maintenance check. Lack of empathy for your customers. Given the run around, soo disappointed.
Lori W,
Linden, NJCustomer service response - Dear Lori thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1720647297797
Water heater not fixed
It took 10 days for the tech to make a visit and did not fix the problem.
Alex M,
Phoenix, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1719351347045
Unresolved problem
Issue: intermittent cooling - A/C stops cooling every 4th or 5th day. Interest: Identify why the unit cools upstairs for a few days and then stops cooling. - Tech Checked outside unit; fuse, and power continuity - used his temp gun to argue that the unit was working. This was not why we called him out. We know as of today the unit is cooling. We needed to know why every 4-5 days the unit stopped cooling. - Tech did not check upstairs unit in the attic. Which was where the issue started originally and where parts were recently replaced. - Tech's position is that everything was working. But never addressed the intermittent issue. I expected the tech to check all systems and he did not. He did voltage checks on the outside unit - all voltages were normal. Preceded to explain how small wires can become hot and cause the unit to not cool. My question to him was to show me how you came to this conclusion after getting satisfactory checks outside. Complaint: The tech had no intentions of truly looking at our issue. When he called my wife to move the appointment from 1:00pm to 10:00am today, he attempted to argue that the problem was fixed and we didn't have an issue. This call and perspective was prior to the house call. I can assure you we do not have a reason to go through this repeatedly. Please do not send this individual to our residence ever again. Hands down he's the worse tech I've ever met. His trouble shooting method is rooted in opinions without doing physical checks across each unit of interest.
Sid,
Haymarket, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1719275559044
Repair tankless water tank
Very unprofessional service. Better yet no service at all. Appointment was made. The repairman never called, never showed up. The only thing he did was send a receipt stating work was done, but actually wasn't. What am I paying for?
June k,
Sloan, NYCustomer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1719089115365
bad experience all around
It started when my appointment was scheduled the morning of the appointment I received a confirmation. 90 minutes later my appointment was rescheduled for 2 weeks later. the day of the rescheduled appointment when I received confirmation the tracking showed 10:08 at 11:30 I called scheduling a few minutes later the tracking was updated for 1:10 around 1:00 it was pushed to 2:02 at 1:45 it was pushed to 3:00 he finally showed up about 3:45. He spent less than 30min for 3 appliances. when I asked questions he said everything was working fine (which was not true) he then walked away while I was still trying to ask additional questions he seemed in too much of a hurry to talk to me and really address my concerns. Completely horrible experience.
Sherry G,
Neenah, WICustomer service response - Dear,Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on 1717879731394