HVAC Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.6K
Average Rating
4.6/5
Furnace
Technician not helpful. Did not fix the problem! Could barely speak English
Jennifer C,
Quakertown, PACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1722721599861
N/A
I had a bad customer service experience with this technician. He was not punctual his arrival time kept changing, he did not call or text to inform us that he was on his way. His services was not detailed and thorough, and he seems to take short cuts and not troubleshoot the whole problem. He is also rude and talks back to customers in a disrespectful manner. He left without verifying if the issues had been corrected.
Danny A,
Orlando, FLCustomer service response - Danny, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1722029685496
You don't care about your insurance customers.
James was assigned to my job but he is not qualified to work on HVAC which is my problem.
Edward Dyckman,
Daniel Island, SCCustomer service response - Dear Edward thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1722029077070
Not fixed
Gave 5 different reasons why he can't fix the problem too tight. In the attic, need a more slender person to fit. electrical knot. In code, which is not true, need a carpenter For other work.first. As well sounded like he was overwhelmed and too busy and had many other jobs today in cities or counties, far from here.
Joseph A,
Clearwater, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1721857401639
Still broken
Not fixed, still broken. No calls for running late for appointment. I would rather the service person show up the next morning fresh for. the repair.
Alan S,
Milford, MICustomer service response - We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1721683083977
Furnace - boiler system
He did not listen to where the leak was coming from underneath as well as maybe the line . So depending on it being repaired, isn't happening & telling me to get the oil company to fix it ?!?!
Diane C,
Belvidere, NJCustomer service response - Dear Diane thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1721251979485
POOR
HE NEVER ATTIVED, AM STILL WAITING. NEED REPAIR KNOW!!!!!!11
Richard N,
Western Sprgs, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1720826822243
Not fixed
Not FIXED at all Somewhat distracted perhaps And slightly loose on some steps
Sid m,
Washington, DCHe is horrible, never bothered to show up for appts (4)
Horrible as well. Keep sending the same incompetent technician who never comes to appts. I miss work for his lack of knowledge to complete simple task of just a maintenance check. Lack of empathy for your customers. Given the run around, soo disappointed.
Lori W,
Linden, NJCustomer service response - Dear Lori thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1720647297797
Water heater not fixed
It took 10 days for the tech to make a visit and did not fix the problem.
Alex M,
Phoenix, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1719351347045