HVAC Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.7K
Average Rating
4.6/5
Did not even ring the door bell after waiting 10 days
This is not your grandparents Sears anymore. Technician did not even bother calling or coming to the door or anything and closed out the service call. It took me 10 days to have them come to repair an air conditioning and 95° Florida. This is the armpit of the service industry folks. Find anyone else in the country to repair your items They simply are not professional.
Sandy S,
Tampa, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1724105862032
3rd Time getting this guy with no help.
This is the 3rd time getting this tech to look at our Wall Unit, 1st time he came showed up and said he had to reschedule for an HVAC tech for later in the week. 2nd time same guy comes back, no HVAC tech, he does the report for our home warranty not knowing what he was talking about calling the wall cooler 240volts when i Saying the our wall unit never worked when it did work. We have multiple contractors, our realtor and others who can vouch for it working when we moved in. Every contractor who came into my house commented how good our wall unit work. He gets our claim denied for lack of knowledge and writing a false report. This was back almost 2 months ago. After working with home warranty more we finally get scheduled with a HVAC tech for yesterday he calls, and says he needs to reschedule. So we rescheduled for today, and thinking I was getting a HVAC tech, they sent this same guy who is a utility guy, he comes in saying he already did a report for this house. I'm not sure how this tech would assume the wall unit was not working before we moved in when it very much did. If I could rate this tech 0 stars I would. This tech has been nothing but a issue for us trying to get AC, having a 1 year old child who doesn't take the heat very well, this has been a nightmare.
Andrew S,
Pittsburg, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1723844491717
Horrible Service
He was not able to repair my hotwater heater. It's not his fault that he was sent on an appointment that he could not assist. I am still without hot water and learned today that the forms he sent in was not prepared correctly. It's been 3 weeks and I'm still without hot water. I will definitely not refer Sears Master Service Agreement to anyone I know.
Richard S,
Stone Mountain, GACustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1723757908833
Sears Warranty Review
I have waited 2 months for hot water heater repair. Wrong parts received. After repairman left the house not only is the heater still not repaired but now no water in shower and water not running from hot side in nothing. . I called and tried to get someone back but no answer
Elizabeth P,
Mobile, ALCustomer service response - Dear Elizabeth thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1723498052339
For working on the furnace,
This was the worst experience and the worst 2 1/2 months I've ever spent in my life. I will never recommend you guys for anything. You're just not professional and you don't know your job. I wouldn't let you guys work on the lawn more.I'm
James B,
Waterford, MICustomer service response - Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1723326585495
Hamlin
No one came to my house, I have a ring camera.
Dunkin H,
Douglasville, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1723249631612
Not good
Was sent a message that would be contacted by technician with an estimated time of arrival so I could be there. Instead I got a call when the technician was there at my house. Then said I can have someone there in 20 mins he said he can't wait. Definitely not a good experience at all. Said he would schedule next one for Monday I hope this is taken care of. I really hope the next technician coming out will actually give the heads up like I was told would happen.
Adam J,
Berkeley Spgs, WVCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1723241544332
Furnace
Technician not helpful. Did not fix the problem! Could barely speak English
Jennifer C,
Quakertown, PACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1722721599861
N/A
I had a bad customer service experience with this technician. He was not punctual his arrival time kept changing, he did not call or text to inform us that he was on his way. His services was not detailed and thorough, and he seems to take short cuts and not troubleshoot the whole problem. He is also rude and talks back to customers in a disrespectful manner. He left without verifying if the issues had been corrected.
Danny A,
Orlando, FLCustomer service response - Danny, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1722029685496
You don't care about your insurance customers.
James was assigned to my job but he is not qualified to work on HVAC which is my problem.
Edward Dyckman,
Daniel Island, SCCustomer service response - Dear Edward thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1722029077070