HVAC Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.7K
Average Rating
4.6/5
Heating
Job couldn't start because of rain in Richmond VA on 9-27-24. I was told to reschedule with a new provider. I did the same day and left messages but vendor had not returned my call yet as of 9-30-24
Geraldine B,
Richmond, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1727735990923
Called a cancelled appt.
Technician called and said his truck broke down and he would not make it. Only asked me to check fuse box and make sure fuse had not been tripped, which it hadn't. After that he told my wife that Sears does not work on our brand of furnace.
Devin B,
Idyllwild, CACustomer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1727387421180
Never Again
The tech was unprepared, unprofessional and did not complete the job. He did not arrive in a company truck and did not provide any form of identification verifying who he was. The tech indicated his truck was in the shop, he was using a rental and he didn't have something as simple as a solder to repair a tear in the A/C copper condensation line. To repair the tear, all he needed to do was cut & replace 6 inches of the copper line. Since he didn't have the right tools, he suggested I buy some Flex Seal to repair the line myself! The tech also disengaged a defective EZ-trap to make the A/C unit blow cold air when in fact he should have replaced it. He missed the 4 hour arrival window and since this was his last job for the day, he seemed more interested in getting off work than performing a quality job. He couldn't open thermostat panel on the wall and got exasperated. He was reticent and disinterested in discussing what the issues were until he was ready to leave. He or Sears misleadingly/fraudulently indicated to CinchHome Services that the job was complete when in fact he or someone from Sears was supposed to return and repair the condensation line that was flooding water in my basement and replace the defective EZ Trap. This may be a generational issue but appearances matter. The tech showed up with skinny jeans, boots that were unlaced and addressed me as 'boss' versus respectfully using my formal name which should be used when conducting business. He had a terrible combination of sub-par performance and lack of professionalism which is a reflection on Sears. Maybe he was having a bad day, but this wasn't someone who took pride in their work. Now I have to waste my valuable but limited time on this earth to call another company in to finish what should have been a relatively simple job. This is my first (and hopefully my last) experience using Sears and I would be extremely disinclined to recommend your services to anyone I cared about.
Mark F,
Hyattsville, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1727308902680
Call Ahead
Clevens wasn't to friendly on his call ahead to the house . I felt like time was wasted also because my issue wasn't resolved by Clevens . It really sound like Clevens wasnt experienced in my particular problem and that's ok before he left he apologized! Clevens made me feel as though I was an experienced technician in his field of expertise that would have been able to explain full detail as if I could troubleshoot for him my issue ! I'm just a customer looking for Clevens to work on my issue and leave me the customer satisfied unfortunately that didn't happen ! Perhaps some additional training for Clevens may help him with future customers!
Winsonikkia M,
Atlanta, GACustomer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1727301795138
furnace
He was horrible!!! nothing was repaired but he was quick to collect the copay.
Roi A,
Knoxville, TNCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1727299391981
Furnace repair
Started out the guy called around 10am said he'd be in my area about an hour. My apt said 1-5 he told me they aren't always accurate that if it's not gonna work we can reschedule. Uh no it took 3 weeks to get this apt. When he got here he asked me a question, as I was trying to answer he cut me off out his hand up like stop and said give him a minute he's trying to focus. Asked me another question a few minutes later, cut me off again. I said if you'd let me talk I'm trying to answer you. After that he was better but he definitely needs a refresher on his manners. Do t ask the home owner a question then be rude and cut them off.
Amy F,
Sheffield Lk, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726700400298
O
Did not show at time and then called 3 hours later and ask if I had the part and told me when I get it to call choice warranty for them to come not happy with you guys
Gabriella W,
Schenectady, NYCustomer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1726349524273
Furnace Maintenance Check
There was no service. They didn't show up for the second time. They could at least have the courtesy to call if they are not going to show up. I expect someone to call and reschedule the appointment and show up this time.
Roxanne H,
Waterford, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726271051837
Very poor experience
Did not know what he was doing and at the end, couldn't figure out what was wrong. Also, left it in a state where the things that were working also stopped working.
Sekhar I,
Livingston, NJCustomer service response - Dear Sekhar thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1726178572458
Fixed rhe hot water heater
The worst experience ever do not ever want this young man back at my house
Larry C,
Calera, ALCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1726145490581