HVAC Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.6K
Average Rating
4.6/5
Very efficient and understanding of seniors/
Very knowledgeable and knew what he was doing. Superior service
Theresa A,
Bartlett, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726100438371
worst customer service
There was cracks in front of the furnace, the back could be worst, yet the technician did not report it !!!!!. Even though I cancelled the appointment, and left a message for the technician a day before, he still showed up while I am not home, demanding 100 dollars which was given to him by my relative in the house because he knew nothing about the issue. The technician found no faults but yet pocketed the money!!
Khaled H,
Hickory Hills, ILCustomer service response - Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1725917585052
ZERO RATING!
Your technician refused to service the a/c once again. This is the fourth appointment I have scheduled. I have had it! As he did the first time, keeps talking about the serial # When Loretta scheduled this fourth appointment, she assured me you guys had all the information. I'm not sure why your technician REFUSES to service my a/c. On my email I stated what a waste of my time and money it has been to schedule 4 APPOINTMENTS AND NOT GET ANY SERVICE. I expect a call IMMEDIATELY! And please find out why your te inician refuses to service my a/c!
Rosa O,
Bronx, NYCustomer service response - Dear, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1725745058976
Repair ???
Nobody came to make a repair - this is a scandal to apply for an opinion. This is a lack of shuttle to the client. We lost time to wait.
Marian L,
Delray Beach, FLCustomer service response - Dear, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1725574426905
Did not turn up
Did not turn up. Declined because it was a warranty service and he does not make same money as he was third party. We are paying all money to sears with no good service. Disappointed . This was done even after conforming appointment with sears
Raja C,
Herndon, VACustomer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1725055907580
No stars
He didn't show up and then said he did. I have a Rottweiler that lets me know when someone is at the door. No phone call from Erek beforehand, no dog going crazy, , no Erek but an invoice for services.
Lisa G,
Lilburn, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1724967495169
gas leak
Most terrible experience- after 7 days of waiting to find out that the technician can't fix the problem and have to get another company to do it.
Ijaz B,
Mastic Beach, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1724362718144
Don't know
He didn't do what was needed. The HP still doesn't work and my tenant had my check for my part of the service. The rest was to be paid by my Home Warranty. He said I, as the owner of the property, had to be present and had to sign papers. The year before a company serviced the unit and everything went smoothly and I didn't have to be present if I had been told my presence was required I would have changed my travel plans. The service has not been done and I need your technician to go back and do so. Please contact me to arrange him going back and I will make it a point to be there
Rosemarie T,
Kingsport, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1724282809887
No show
I waited all day and no one showed up. I did a call at 745 pm but I missed it. Can we try to have him come out today? Maybe his first appt and not his last.
Bruce V,
New Port Richey, FLCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1724277153843
Didn't fix water heater
Waited a month had him repaid the water heater and its still not working. He has no communication with customers and the first appointment after two weeks of waiting he never showed up or called. Then I had to wait two more weeks just for him to order a part. Now a total of 6 weeks later still not working after he repaired it.
Ivan P,
Clovis, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1724276424340