HVAC Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.7K
Average Rating
4.6/5
Boiler repair
Tech was already in his car about to leave when my husband noticed strong gas smell and had to run to catch the tech who was pulling off to tell him to come back to fix the gas leak . Obviously he didn't check before leaving.
Florence A,
Chicago, ILCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1729286914126
Tech never showed!
Technician never showed and said I didn't respond in a timely manner so he said I denied service. Customer service rep said I didn't respond within 20 minutes so they canceled, I have text messages and phone timestamps showing I called within 3 minutes of this initial missed call and text. 1 star is being generous at this point, should have been negative.
Todd F,
Apollo Beach, FLCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1729115842228
Furnace repair
Sears have sent six service techs to my residence. Including the tech today. All techs are A/C specialists. None can fix my furnace. I was promised that today tech was a furnace specialist. An furnace specialist is needed, not a A/C tech. This has been happening since June of this year. Please communicate i need a furnace specialist. This substandard professionalism is unacceptable. Nino James
Nino J,
Orlando, FLCustomer service response - Dear Nino thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1728941749183
Vent issue
Not pleased. Wanted a hole and loose fitting vent pipe repaired. He at one point said there wasn't oil. Tank was just filled. Said there had to be a thermostat, i said no. He walked the house and found none. Said an oil boiler didn't produce carbon monoxide so the hole wasn't a problem but a qiuck google search says otherwise. I followed the electrical line and found a box. Then he said that was the on/off but before that he was telling me the unit was broken. The receipt email said its a gas unit, its an oil boiler. I cannot feel safe running this unit with the faulty vent. As such i feel the need to find someone else to come and service this issue and soon since cold weather will be here soon. Not happy. Not confident he knew what he was doing.
Paula K,
Freeland, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1728697482820
Worst service. Delayed by 2 hours.
Worst service. He was late by 2 hours. My appointment was 8 am 12 pm. He came after 2 pm to my house. He did not call me on the phone after he came. We were late by 2-4 min. By that time he closed the appointment as completed. This is worst appointment and technician we had this time. Please kindly schedule another appointment with another person. So whose fault it is when u don't show up between 8 - 12 pm. ?
Mohan A,
Charlotte, NCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1728509219745
The technician is ready
The technician is very rude. He wouldn't even listen to me what the issue is.
Vijaya N,
Cumming, GACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1727915197537
Too Fast and Not The
The technician came and within 8-10 minutes had left. All he did was remove the main plate of the furnace looked at it for just a minute or two, and said he didn't see anything wrong. Did not dig in to truly diagnose/evaluate. We even attempted to provide the prior inspection report for reference that prompted the call, but he dismissed it. He even said he would get a second opinion but then closed our service request out saying he found no signs of issues. Would not recommend to anyone else.
Don C,
Bloomington, INCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1727905089917
missed the CO leak which was main issue for the service call
he missed the CO leak which will most likely cause for unit replacement- and had 2 visits and costed me two days at work and now I need to try and re-schedule through home warranty
Dan K,
Virginia Bch, VACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1727820321409
Sears Warranty Tecnician Never Showed Up
If you wish to read the blogs as well as benefit from my experience, I suggest that you avoid Sears Master Protection Warranty Services entirely and instead, seek out a local repair service with an actual address, rather than today's version of Sears Master Protection Warranty Service, whose techs work out of their homes and often never make the appointments which you have been assigned by Sear's very, very, off-shore customer service.
Ken H,
Gilbert, AZCustomer service response - Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1727818384057
Warranty Preventative Maintenance
This cat was in the house less than 15 mins and left without saying anything. The worse tech ever.
James M. Cocroft,
Milwaukee, WICustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1727732062652