HVAC Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.7K
Average Rating
4.6/5
Furnace Problem
My experience with Mr. Hung was HORRIBLE! He came in my home and did absolutely nothing. Would not let me explain what was wrong. He turned on the furnace and said you have heat. If someone has to return he can not come back into my home. I have told First American Home Warranty that.
Ernestine H,
Waldorf, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1732582757042
DO NOT USE
This review is not a reflection on the tech but on Sears-they have been to my house twice, no showed twice-one appt was schedule for 8AM-12PM they showed up at 8:30 PM- then had another appt for 8AM-12PM, when they didn't show up I reached out they said they would be there at 7:45-8:20PM -I have taken off work and now you are telling me you are going to be 12 hours late. I told them not to come, they have no consideration for my time! My time is just as value as yours. You are not welcome here! This is ridiculous, I have spent 3 days waiting for you to no show!
Valerie H,
Chesapeake, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1732324467889
Pass on sears home services
This review is more on the services provided than in the tech. My hot water heater has been out of commission for several days. After determining that the water heater needed to be replaced the tech told me I would receive a call the following morning to discuss the details. After not receiving a call the next day I called the service number. After going through a number of people I was finally connected to the water heater department, who after reviewing my service notes, told me it would be 5 business days for before they determined that I was eligible for a new water heater and if I was determined to be eligible (even though my contract explicitly stated that a new one would be provided if they were unable to repair the old one) it might be as long as 2 to 3 weeks before they could establish an appointment to replace it. How do they expect you to go a month without a water heater? Worst experience I've ever had.
Lloyd U,
Sycamore, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1731545511389
he never came back to my house
hung told me that the furnace motherboard had burned out and he would bring another one to replace that and fix the furnace. Furnace has not been fixed. We've been waiting almost 20 some days close to a month to get the furnace fixed and some heat.
John S,
Ft Washington, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1730506339210
Terrible customer service
Terrible experience, tech did not even pressurize unit but tells me he sees No leaking from unit. Said his repair said water leak, i told that is not the issue. This the third time the tech has come out why dont they have notes from last visit. I asked him if he wanted to check the unit outside to see pressure, he responded i dont go outside. I sent him on his way.
Rodney L,
Baltimore, MDCustomer service response - Dear Rodney thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1730237894481
Extremely unprofessional
Service was never performed. Technician never showed up despite confirming
Gurmanpreet S,
Manassas, VACustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1730151749523
Abimael
Not Reliable Every week he cancel schedule
Israel P,
Clearwater, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1729814952821
Worst Ever
First off he showed up in his personal van unprepared to do the work needed. He didn't have a ladder long enough to reach the air handler in the attic. After he called the insurance company to say he couldn't complete the ticket I tried to call him and see if they said when the next person might come he sent me to voice mail twice. Worst Ever.
Lamont C,
White Plains, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1729808806577
Never showed up never called!
Now they not only do not call or show up. They also even close out your service order just to make it look like they came to the house anyway. What kind of management do they have that would buy this crap. Unbelievable why bother getting any kind of maintenance agreements or protections from Sears anymore?
Lucy Muniz,
Tampa, FLCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1729718952120
Disappointed loyal Homeowner ( 25 years )
Service incomplete. Two units were scheduled for PM winterization, technician Had work order for one unit with AC problem 🤪. Major miscommunication and like of professionalism , poor customer service and don't care attitude and attention to detail. So I have reschedule for another work order.😡😡😡😤😤
Willie Smith,
Fuquay Varina, NC. 732 Highwater Pl.Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1729643234633