HVAC Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.7K
Average Rating
4.6/5
Furnace Repair
The repairman did not fix my problem. I continue to smell natural gas and my furnace is continuously running. I'm very unhappy with my service and still need my furnace fixed!
Annabelle H,
New Castle, INCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1737076516827
Heating system
After thermostat was placed, the room is still cold. I'm not giving him a bad rating because he was a pleasant technician, but it's still cold in the bedroom. I' m not sure of after 30 minutes, there show be an increase in temperature with a closed door, but the temperature decreased. I need someone to come back, and fix the problem.
Albert L,
Olive Branch, MSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1737075505125
Terrible Service
Upon arrival, the technician seemed as though he was high. (But that is based on speculation) My heat is not working. Long story short he told me I just need to run my emergency heat at all times and told me that my thermostat was too new to keep up with the older system. After leaving I did some research and found that keeping my emergency heat on at all times was not only dangerous but very expensive. I am extremely unpleased with my experience and do not want that technician (Robert) returning to my home.
Katie,
Pelham, ALCustomer service response - Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1736375487606
Outside unit running but still no lt working properly
Collin was nice and worked to get the part added that was said that I needed, but I was not convinced everything was working properly and I was correct. The outside unit has been going all night to try and keep up with the 72° temperature on my thermostat, but the temperature in the house keeps falling it is currently 65° and doesn't go above 65. I really wasn't comfortable in believing my unit was working properly before Collin left, but he assured me that it was. But, at the time due to having my fireplace burning and using electric heaters in the house it wa already 74°in the house. He had to place the unit on 75 to see if it was working. I know that the 20 something degree weather might cause the outside unit come on and run more often (possibly), but if the unit cannot catch up with the temperature in the house wouldn't you agree something else is wrong? What I need is to have your company Determine what is not happening correctly and fix it, please.
Andrette S,
Fort Worth, TXCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1736291663784
AC Unit
He was not able to work on the ac unit.
Sylvester M,
Smyrna, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1735690924939
He did not do the job!
Joseph W never showed up or called and said he was not coming. I am so disappointed with this program. I still don't have heat. It is time to refund my money.
Eartherly B,
Milwaukee, WICustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1735080555172
Incomplete Job
Attempted a job, but we were left with no air conditioning. He was able to take devices apart but not put them back properly so that the system would operate most efficiently.
J. H.,
TexasCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1734650292980
HVAC repair
I found Richard rude and disrespectful. I would ask him questions and he would either not answer or he would answer in a condescending tone. After he got the fan working, I asked him what did he do an he rudely said "you know what I did". He was argumentative and tried to turn it on me. I asked what the problem was and if I had offended him in some way. He said no but continued to be rude. Finally, I had to tell him that I'm 66 years old and he was not going to disrespect me. I've never been spoken to in that way. But at the end of the day, he did get it to work.
George L,
Kenner, LACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1734489128505
Terrible again my heather is not working
Again after 30 days my heather is not working again I have to make an appointment and hopefully no more payments
Claudia V,
Canyon Country, CACustomer service response - We would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1734474493371
Heat still not working! Tech didn't check it before he left.
Technician left without checking to see if the part he installed fixed the problem and the Heat is still not working properly!
Shannon D,
Charlotte, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1734397172261