HVAC Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.7K
Average Rating
4.6/5
ABSOLUTELY THE WORSE SEARS HAD TO SEND TO OUR HOME!!!!
We experienced terror from an unhappy technician that was extremely elderly and unprofessional technician. He did not know his job and was a disgruntled employee/contractor. Beware of Sears sending inexperienced technicians who don't care about repairing and assisting you the consumer. Horrible services from Sears and their technician who was from a angry place and never resolved our issue with our water heater.
DM,
Washington, DCCustomer service response - We would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1738794466472
Not satisfied
Technician came and looked at furnace . Furnace turned on when he turned it on and said nothing was wrong with the heater. He said the dust that was in the furnace was what was making it turn off . He blew the dust off and the heater continued to work . When I came back home from work I had left the heater thermostat at 74 and when I checked it said my house was at 66 . Which means the heater did not turn on through out the day .
Helen A,
Camden, NJCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1738794420929
Very very bad
He was not willing to listen or diagnose. Very bad service. Wouldnt recommend the technician.
Savitha I,
Broadlands, VACustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1738708590651
Unprofessional
You can't find good workers anymore someone needs to make SEARS GREAT AGAIN
Roderick S,
Clover, SCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1738637123943
Competent but needs some people skills
Audrey seemed to have technical competence but she was not a patient person and when she yelled at me for trying to call my husband who has a better understanding of our system, she literally brought me to tears. I would not use Sears again after that experience
Anonymous,
Tampa Bay, FLCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1738448567965
A deal was fine
You guys are not. You sent me messages saying he'd be here at 8 am and he got here at 3:30pm. When he arrived he informed me that he couldn't work on my humidifier on my hvac. I have a whole house plan through you. Every furnace in the Midwest has a vitally important humidifier. You excluded it. You lied. You suck.
Terrence F,
Chicago, ILCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward. If you'd like to discuss further, please contact our customer service team.
Sears Home Services on 1738276313468
Technician
The technician was pathetic!!! He was very unprofessional. He did not check what he was there for.
Martha S,
San Antonio, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1738113158664
Very poor
No show … excuses after excuses of why delayed in the worked . Called several times just given another excuse. So disappointed. Going almost 2 weeks . We have young children in the home
Jeremy B,
Tucson, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1737680555789
Disappointed
I specifically asked if you worked on water heaters when I called and was told yes and was asked for model and serial no. Of the water heater. When the service person came he informed us that he only worked on appliances and charged us 150.00 anyway!
Brenda B,
Chattanooga, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1737595183711
Still don't have heat
Technician said there was a part that came loose but wasn't broken yet so he couldn't replace it only glue it. But that it would break soon. And to call when it did. He left and sure enough, the heater was still not working 1 hour after left. Caller sears they scheduled an appointment from Saturday from 8 to 5. Waited all morning and At noon received a message that they would not be coming and rescheduled for Monday. Monday morning received a text that they they were not coming again and that they contracted it out to a different company that would schedule an appointment with me. Meanwhile the high for the next 2 days is 32 degrees and getting down to 15 at night.
Allison M,
Lilburn, GACustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward. If you'd like to discuss further, please contact our customer service team.
Sears Home Services on 1737412054059