HVAC Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.7K
Average Rating
4.6/5
Compressor replacement
My appointment was canceled twice without any communication other than myself personally tracking on the Sears website after no-shows on both occasions. The technician showed up today not knowing the extent of the job and did not communicate if the job was completed. My AC is still blowing hot air so I assume the job was a failure. Not happy with the process or the work.
Clifton P,
White Plains, MDCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1746740016795
He text me one time, I responded and then left
I spent the entire day checking the ETA for the HVAC technician. Eventually, the system showed an arrival time around 4:50 p.m. But at 3:59 p.m., I got a message from the technician asking me to respond—which I did immediately. After that, I heard nothing. No calls. No knocks. Just emails about the visit starting around 5 p.m. My neighbor was with me the whole time, and we didn't see or hear anyone.
Kaitlyn R,
Gibsonton, FLCustomer service response - We would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1745616987567
Boiler repair for
Unfortunately Gary said he could not make any repairs to the boiler in my house.
Sanford G,
San Francisco, CACustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1744752852509
Liar
He's a liar. He said he added freon and not one single thing has changed. I have the exact same problem with my a/c unit. He did not set foot in my house.
Brenda R,
San Antonio, TXCustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1744234339825
Terrible. Shut off my gas
I just confirmed he had no right as a service tech to shut my furnace off. Certified technicians worked on it Friday and did not detect co2. I called them after tech left, they verified he had no authority to do that especially in an occupied home. They have serviced Pulse units for 37 years and if they felt there was an issue they would have red tagged it and shut it down. I still have no remedy, for a person to walk in and right from the start say "I already know what's wrong with it", and not tools to pressure test it or do anything was a complete waste of time and now shut the gas off to my furnace in my occupied home. Well that's putting me and my family in danger and based on what? Nothing, no testing or dismantling any part of the unit.
James S,
Circleville, OHCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1741642446930
Would not recommend.
The gentleman showed up hours late, hardly spoke English & the first thing he did was cut power to the entire front of the house & DIDNT EVEN REALIZE HE DID IT. Didnt seem to know what he was talking about, just kept telling me to call the warranty company. Yet again, another nightmare appointment scheduled by Cinch.
Erica J,
Mechanicsvlle, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1741221921008
Heater service
The technician didn't do his job he just made an excuse that the heater is not working because of the dirty filter which is not the case, he didn't even change the filter or put it back, and the heater is blowing cold air! Why do I have to go buy a filter and do the labor when I already paid for a service to come and fix it!
Shahrzad T,
Gaithersburg, MDCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1741213701797
HORRIBLE LIAR
HE NEVER SHOWED UP TO THE APPOINTMENT!! HE CLAIMED HE ARRIVED HE DID NOT
Brittney H,
Hagerstown, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1741132952955
Why?
It took too long and too many attempts to complete the job. First guy came out on Feb 11th and the last guy came out on March 3rd. The last guy did not have his phone set up to take any type of payments. The link was sent to me to pay over the phone. When the first guy came out, he shut the breaker off and we had no heat until the next guy came out to turn it back on. I am very dissatisfied and disappointed with the service. When the technician comes into your home, they should always wear protective covers on there shoes. I was cleaning up mud on the floor and carpet.
Gail S,
Raleigh, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1741050493188
Work done
He stated that their company does not do the work required this is after me sending messages what was required. Very disappointed
Stephen S,
Las Vegas, NVCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1741041190398