HVAC Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.7K
Average Rating
4.6/5
HORRIBLE SERVICE
We have been loyal, paying customers for 12 years and we've had nothing but trouble the last 2-3 incidents. Getting a Repair should not be this difficult. We cancelled today after the tech showed up to check our water heater after it had been out for 3 days and wants 120 for a service call and another 350 to clean the water heater. Very hard to understand and was nice until he left. Tried to say it wasn't personal to him, he kept telling us we didn't have a warranty when we've had the same plan for 12 years. We are done.
Melissa L,
Bradley, ILCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1753394628854
Useless waste of time
Just wasted $150 to get a $2000 quote to fix an air conditioner. He was barely here for 15 minutes. Never using this company again.
Christina W,
Monticello, NYCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1753219907333
Technician
I was not at all pleased. He didnt come in or take the time to see what noise it was making. Was in to much of a hurry and was rude to my mother who was there trying to explain the issue we are having.
Vicki K,
Upper Marlboro, MDCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1752616591813
Furnance lookup
Iam not sure what Brian sent to insurance. My insurance claim was denied based on technician report.
Nagendar K,
Rochester Hills, MICustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1752701548492
Unacceptable Insurance practices
Very dissatisfied with my experience. I have for MONTHS been trying to get my air unit worked on using CcMCINCH Home insurance I purchased through Sam's. In April I paid the $120 service fee but unfortunately we could never agree upon a date for MHI to send someone out to repair or replace my air conditioner unit which is what I was told would happen when I brought the insurance. So I found someone else air to start work on my unit and they replaced my outside condenser. Then I thought why could I continue to pay for a home service that is not working on my problem so I called them again to come out and analyze my problem and to repair or replace my unit. This time they sent Sears (it took two weeks) out to repair or replace my unit and but the repair stated my unit was to old and that since I replaced the condenser outside they would not repair or replace my system. I STILL had the original condenser in my garage for him to see but he said that it haf to be attached to my home when he git here. I believe that MHI never intended to repair or REPLACE my unit but uses that statement to get customers to buy their insurance.
Julie S,
Texas City, TXCustomer service response - We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1750887187105
Abimael Santiago Is someone who you rather not meet.
Technician Review – Abimael Santiago Tampa Florida (1 Star). Zero if I could If I could give zero stars, I would. Abimael showed up today and from the moment he arrived, it was clear he did not want to be here. He was vaping in my driveway and in my house, sat in his truck for nearly two hours, and only came to the door to make excuses. He falsely claimed a critical part was sabotaged by me and did not hide his contempt for me. I had never had such an uncomfortable interaction. He then said he could not prove that the coil was tampered with and his manager told him to replace it. And he did. It want to do it. But he was not the boss. He then stated that the part (coil) was not available—even though I personally confirmed with the parts house that it was in stock and ready for pickup just 4 miles away. When asked basic questions, he was defensive, dismissive, and acted like he was being forced to complete the visit. He claimed he was sent because he's the "most qualified technician," but his attitude, lack of professionalism, and unwillingness to get the job done proved the opposite. I've been without A/C since May 10th, and after 9 reschedules, this was the final insult. I expect trained, uniformed, respectful professionals—not someone who treats customers like an inconvenience.
Never again Sears Never again,
Tampa, FLCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1749850221968
NO SHOW
Ignacio did not show up for his service appointment yet I received an invoice, very disappointing…I will be sure to speak with my home warranty company about this as well.
Kimberly H,
Merced, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1749251546631
Bad experience
Worst ever, incompetent with not any knowledge of her job.
Louis W,
Baton Rouge, LACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1749072982452
Air conditioner
Terrible technician not professional not ready to do his job zero performance Duan H 5/16 5/20 5/24 never show up 5/27 /2025 come to collect 195 for recovery call??
Rosie T,
West Covina, CACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1748641452314
Furnace attention
Awful - you did nothing right - the Company, the service - Nothing
Susan W,
Camp Hill, PACustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1748641471837