HVAC Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.7K
Average Rating
4.6/5
AC service
No work was done. I was tracking location of technician and saw that it said service had been completed but they never showed. I called the technician and he stated there was no car in the driveway so they thought no one was home. He called to say he was on his way but never called when he was here.
Felix G,
Las Vegas, NVCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1755640004723
Water heater
This is still not taken care of. Going on 5 days now. Tech was here yesterday and charged $190 to tell me it can't be fixed, and needs to be replaced. He said Sears would contact me. No contact from Sears yet. This is a nightmare and no way to run a business.
Lynn G,
Glendale, AZCustomer service response - Dear, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1755121946056
No satisfactory
The man came out to change the part and now it's not blowing cold at all we need to get this fixed please So could you text me to send some one out asap Not happy it's hot and we don't have a working a/c unit It sounds like the compressor is not coming on
Laurie D,
Coden, ALCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1754689202272
He was rude
We contacted the technician twice—once around 2 PM and again after 5 PM—simply to confirm his estimated arrival time. Our concern stemmed from the fact that our previous two appointments were rescheduled, each with a 15-day delay, and we've now been waiting nearly two months for this service. Unfortunately, his response was highly unprofessional. He was rude, yelled at us, and even banged on our door. This kind of behavior is unacceptable from any service provider. We respectfully request that a different technician be assigned to our case moving forward. That said, we also feel this reflects a broader issue with Sears' service operations. Despite charging a monthly fee and a deductible for each visit, the company seems to lack sufficient manpower to support open service tickets in a timely and professional manner."
Suraj S,
Charlotte, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1754613170099
Most awful service or lack of it
Unwilling technician. Was horribly late and make monitor contact. He want to do the work. Created obstacles. Wanted signature before doing anything. Couldn't access all areas to diagnose and fix the problem. My issue remains.
Barry R,
San Dimas, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1754517851033
Very Rude People
After 4 visits they could not fix my AC,Excuses.100 degree out side,WOW What a cheap company
Farasat& C,
Dumfries, VACustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1754005966324
Missing in action
Technician have not arrived yet for said appointment. Have not reached out to me for a specific time
Ivory H,
Munford, ALCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1753912338625
AC Repair
Never Ever deal with Sears Home warranty,All kind of excuses to avoid repairs,NO tech: came to my property and submit bill to home office,What a cheating.Really Upset.Has to cancel my warranty.Bad Choice of Sears and really Bad experience.
Farasat& C,
Dumfries, VACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1753833346569
Homeowner
Almost non verbal except for immediately asking for the payment. No introduction of himself. Not friendly at all. Very evasive, not forthcoming with any diagnosis or information concerning the furnace. I don't like his style of customer service at all. Wouldn't want him to return for any reason going forward. His behavior to me was borderline rude and unprofessional.
Glenda S,
Pickerington, OHCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1753826281291
Did nothing
Made up his mind that the mechanism to zone the 2 floors of the house had turned off power to the entire A/C system. Was here at most 10 minutes did nothing to troubleshoot the system itself, power supply, or the thermostat which is also indicating no power, which I told him had been having issues lately by resetting itself. I was away momentarily when he arrived, I spoke with him over my wife's phone, told him I would be back in less than 30 minutes and that I was only 5 minutes away. I finished quicker than expected and was home within 15 minutes of speaking with the repairman. When I arrived my wife said he had left about 5 minutes before I arrived.
Richard L,
Holly Springs, NCCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1753738345422