HVAC Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.7K
Average Rating
4.6/5
Call
He came at the wrong day, would not answer my call
Robin S,
Mobile, ALCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1755909129817
Sears failed miserably
Sears has caused us to wait since July 15th to come and repair our air conditioner.Sears came three times, did nothing,and today the technician came and would would not even put freon in the system. Your treatment of us has been horrible. I am cancelling Choice, and while I always counted on the good services Sears provided with the Sears products I own, Sears is now persona non grata from now on. A Thomas
Andrew T,
Washington Township, OHCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1755813557590
Technician
He was really rude and didn't even want check the problem
Amirah E,
Elk Grove Village, ILCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1755813515593
AC service
No work was done. I was tracking location of technician and saw that it said service had been completed but they never showed. I called the technician and he stated there was no car in the driveway so they thought no one was home. He called to say he was on his way but never called when he was here.
Felix G,
Las Vegas, NVCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1755640004723
Water heater
This is still not taken care of. Going on 5 days now. Tech was here yesterday and charged $190 to tell me it can't be fixed, and needs to be replaced. He said Sears would contact me. No contact from Sears yet. This is a nightmare and no way to run a business.
Lynn G,
Glendale, AZCustomer service response - Dear, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1755121946056
No satisfactory
The man came out to change the part and now it's not blowing cold at all we need to get this fixed please So could you text me to send some one out asap Not happy it's hot and we don't have a working a/c unit It sounds like the compressor is not coming on
Laurie D,
Coden, ALCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1754689202272
He was rude
We contacted the technician twice—once around 2 PM and again after 5 PM—simply to confirm his estimated arrival time. Our concern stemmed from the fact that our previous two appointments were rescheduled, each with a 15-day delay, and we've now been waiting nearly two months for this service. Unfortunately, his response was highly unprofessional. He was rude, yelled at us, and even banged on our door. This kind of behavior is unacceptable from any service provider. We respectfully request that a different technician be assigned to our case moving forward. That said, we also feel this reflects a broader issue with Sears' service operations. Despite charging a monthly fee and a deductible for each visit, the company seems to lack sufficient manpower to support open service tickets in a timely and professional manner."
Suraj S,
Charlotte, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1754613170099
Most awful service or lack of it
Unwilling technician. Was horribly late and make monitor contact. He want to do the work. Created obstacles. Wanted signature before doing anything. Couldn't access all areas to diagnose and fix the problem. My issue remains.
Barry R,
San Dimas, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1754517851033
Very Rude People
After 4 visits they could not fix my AC,Excuses.100 degree out side,WOW What a cheap company
Farasat& C,
Dumfries, VACustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1754005966324
Missing in action
Technician have not arrived yet for said appointment. Have not reached out to me for a specific time
Ivory H,
Munford, ALCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1753912338625