HVAC Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.7K
Average Rating
4.6/5
Out of Timeframe
Lack of communication. I got a text after 5pm, which is outside the 8am-5pm timeframe. I was not able to be home for this service, due to the late communication.
Alex/sara I,
Clinton, TNCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1762986410109
Horrible Customer Service
He was rude from the time I opened the door and I told him what happened with the furnace. He discounted what Washington Gas said about the gas leak coming from the furnace. Just an overall negative experience.
Donna P,
Leesburg, VACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1762298138601
SEAR
I HAVE BEEN A CUSTOMER OF SEARS HOME SERVICE FOR OVER 30 YEARS WITH A MASTER SERVICE CONTRACT FOR MY FURNISH, AC, AND HUMIDIFER WITH WAS ALL PURCHASED FROM SEARS. 1ST GETTING INTOUCH TO SCHEDULE SERVICE IS HORRIBLE. THIS AI STINKS. IN ALL THE YEARS I HAVE BEEN WITH SEARS I HAVE NEVER BEEN SO DISCUSSED. I WORK FULL TIME AND TO GET A SATURDAY APPOINTMENT IS VERTUALLY IMPOSSIBLE. THEN SATURDAY WHEN THE TEC CALLED I ASKED IF HE HAD THE FILTER FOR THE HUMIDIFIER, HE SAID NO AND I HAD TO RUSH TO HOME DEPOST TO GET IT AND RUSH BACK. THE TEC TOLD ME THAT HE WASN'T SUPPOSE TO CLEAN THE HUMIDIFER THE SERVICE WAS ONLY IF IT WAS BROKEN. IN ALL THE YEARS YOU HAVE BEEN SERVING MY PRODUCTS, THERE NO ONE HAS EVER SAID THAT. LAST YEAR ITHE TEC HAD A FILTER AND I PAID FOR THE FILTER BUT THIS IS NOT RIGHT. I AM REALLY DISPLEASED WITH WHAT HAS BECOME OF YOUR SERVICES. THINGS HAVE REALLY CHANGED. WHEN MY CONTRACT WITH YOU EXPRIES, I WILL NOT EVER RENEW AND WILL NEVER PURCHASE A NEW SYSTEM FOR SEARS. IN ADDITION THE TEC SEEMED TO BE IN A BIG HURRY...HIS COMMENT, TIME IS MONEY. THIS IS NOT THE KIND OF CUSTOMER SERVICE THAT I WOULD HAVE EXPECTED.
Gail S,
Silver Spring, MDCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1762380604317
Sb
Otis came in the check on heat exchanger b/c i already had furnace serviced and tech said need new sec heat exchanger . Otis couldn't find the heat exchanger ! I read him other techs diagnosis and Otis did not know what AHRI guidelines meant . He wasted my day and money ! Now i need to get someone else out that knows what they are doing!
Sharon B,
Carmel, INCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1762210678249
Sears pretty much is no good with HVAC systems!
Waited 7 days for them to get here.The technician showed up at Approximately 7:30 only to tell me the wrong ticket was wrote up and could not service the heat pump.Will be asking for reimbursement of the $100 from Cinch!
Robert W,
Troy, OHCustomer service response - Robert, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1762219487785
Technician glenn
Add 2:47 today i received a message saying, the technician was on his way. At 3:25 i received another message that said he is here at my house. That was a lie, he never showed up. I received another message at 3:25 also asking me to fill out my experience. What a terrible company you run. This is the second time this has happened to me. You shouldn't be in a service business.
Gary S,
Englewood, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1761956341332
No one showed up. Cancelled by technician?
Technician did not show up. Technician Called could not understand everything he said except for do not work on AC, then said something garbled and hung up. Then get text that order was completed. Deductible prepaid. Called Sears very hard to do, keep getting an AI computer.Several calls and hours later. Finally find how to get a human. Still 10 days later and up to 4 so far appointment dates and being billed the pre pay deductible again, Appointments being cancelled by technicians, who are not showing up and getting texted order completed. So now have to start all over again to get appointments and credit for payments ? ?
David P,
Miami, FLCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1761860860942
Terrible
Please let me know early that you not coming today
Greg S,
Clinton, MDCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1761775916446
Bad
Terrible experience waited last minute to tell us they don't work on certain equipment
Norman P,
Lancaster, PACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1761773279275
Norman - Customer
My family has been good customers of Sears & Roebucks for several decades. Our first Sears boilers was installed in 1977 and lasted till 2014. It still worked, but replaced parts were no longer available. This boiler was installed 2014, previous techs did a quality job with the maintenance. However, since Sears has chosen to use AI it is almost impossible to speak to a human being.. Today's tech unclear/confused about today's work order. The one star is for Sears overall lack of coordination and communication to problem solve.
Norman C,
Chicago, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1761611167786