HVAC Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.7K
Average Rating
4.6/5
Furnace repair
All false information. I got the message that the technician came for repair, and a receipt for the repair; but nobody showed up for the repair.
Ethan T,
Fremont, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1765242413733
Weird
I was been told that the problem was diagnosed and would order part for me. But then the insurance company told me he could not complete the job and assigned second company to fix my heating system. If you cannot finish the job, at least you should tell me honestly. Make me confused
Chun L,
Richmond, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1765239400893
Furnance
Contractor didn't perform diagnostic service at all to find the oil leak in furnace. Hazardous situation and nothing was done. If fire in house the responsibility party will be contractor for saying system is operational I don't consider leaking oil operational.
�emetra/log L,
Freehold, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1765237837146
Don't trust their arrival time frame
They gave me a time they would be there and then changed it to an hour earlier. I was on an errand and got home right at the new arrival time. They had already come and gone and not even called to see if I was home. I only realized that when I went online to see how long it would be until they got to my house. It stated repair complete. They had come and gone and said the repair was completed! Horrible customer service. I now have to start all over again of waiting days for someone to come fix my furnace.
Nancy S,
Leesburg, VACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1765233207334
Unprofessional
Rude repairman. Poor customer service skills. Poor interpersonal communication skills
Timothy S,
Manassas, VACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1765233134116
Mini Split
Sears does not work on Mini Splits so, I have nothing to report.
Ron C,
San Angelo, TXCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1765233038708
Did not access the issue
The technician refused to go into the crawlspace where the furnace is located, which means he did not access the issue
Cheryl B,
Lexington Park, MDCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services.
Sears Home Services on 1764976249928
Very bad service
I had very bad service by Hai T today. He was very rude and did not come with the right tools. He ask me to provide a ladder for him. I never met a very bad and rude service provider like him.
Keyeriya A,
Gainesville, VACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1764974005682
Furnace Repair
I tried to put zero stars. My furnace is not working. The issue is not resolved. I tried to call someone to see if I could get someone back out the same day. All I got was an AI bot that could not answer any of my questions. It's 30° outside. It is about 63° inside my house and I can't talk to anyone to get this issue taken care of. All I'm being told is that I can reschedule for a later date. That is not helping me right now with my issue.
Robert T,
Lascassas, TNCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1764779381783
Never showed up and did not reschedule
Just said updated the app that they were here and they never showed up. Instead of just pushing to the next available time I know have to go through the AI system to get to a human before I can reschedule. Furnace does NOT work amd it's winter. This is unacceptable to just ghost the appointment.
Anjaneyulu S,
Frederick, MDCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1764715957870