HVAC Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.7K
Average Rating
4.6/5
Furnace repair/issue: Very rude
Technician was extremely rude. He kept saying and shouting that we needed to open vents, however, all the vents WERE OPEN and he only checked one vent in the entire house and would not confirm that the rest of the vents were open or closed (which they were). He just kept repeating and shouting over and over that the vents should be open (again, ALL of our vents were open). If he thought the vents weren't open then why did he only check one vent?!?! Wouldn't common sense tell you that if you are going to make an accusation, you should actually check to see if your accusation is valid?!?!? Why say a vent needs to be open if he didn't even check to confirm if all the vents were, in fact, open or closed. He seemed to just want to leave and skirt his responsibility. Heating is still not working properly in our home. He said it may be an air duct issue and would not provide any more information on a repair. Poor service and a poor technician. It's a shame because this was the second time he came to visit our home for this issue and he was very nice the first time. The first time he came he did not mention to open any vents. He did clean up the flue and there was very weak air coming from the vents but he said to let it continue to run and it should heat the home. It did not. I should not have trusted his word the first time. In fact, we ran the heater for 24 hours and there was still little to no heat which is why I contacted the company a 2nd time. By the way, they missed their schedule date as well and the appointment had to be rescheduled twice. Terrible service with little to no explanation as to what to do next.
Ajay N,
Ashburn, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1768344145457
Did not show
We waiting for him but he did not call or show up. I also keep getting AI based scheduling reminders, but I don't think this provider knows how to use the technology properly.
Suneer A,
San Diego, CACustomer service response - Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1767737492328
Horrible
Tech went out to my a/c unit and took things off of my unit that was working properly. He then went into my attic when he had no reason to be in my attic now my unit is not working
Niquia C,
Glenn Heights, TXCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1767749112828
The case was closed too soon
Brian didn't fix the problem and asked me to rule out the drainage or ventilation issue before ordering replacement parts. I did work on his request the next day after the appointment. However, when I called Sears back to inform that the drainage and ventilation issues were ruled out the day after that it turned out that Brian has already closed the case causing me all kinds of complications against Sears and the warranty company which is going to delay the system fix even longer now. Very frustrating...
Vladislav Z,
Manalapan, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1767663256647
I didn't receive proper service
He didn't solve my issue with my heat. Its 25 degrees and I have no heat
John T,
Somerset, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1767663219341
STILL WITHOUT REPLACEMENT HOT WATER HEATER
I am still without hot water! Juan's first visit was on Dec 19 at which time he said I needed a new water heater and ordered one on his phone. He said I would receive a message in a few days to arrange for the installation. On Dec 29 when I had heard nothing, I called the Sear's customer service again and was told something went wrong and they would have to schedule another service call. On Dec 30 Juan arrived again and went thru the same procedure again on his phone, On Dec 30 I called customer service again and was told they could see Juan's request and spoke to the back office and I would receive an email shortly with a claim number, I have not yet received such an email. Probably not Juan's fault but the system is TERRIBLE!
Lanny D,
Henderson, NVCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportun4ity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1767397890939
0
No good not reliable no show first visit late the second third came on-time leave immediately saying you will be back in 20 minutes.\nNever show back up.
Winsome A,
Neptune, NJCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1767397786749
Rude technician
He didn't do anything . He was rude and nasty, he told me he was going to the car and left.
Jamell S,
Waldorf, MDCustomer service response - We are sorry to hear about your experience with Sears. We take your concerns seriously and would like the opportunity to assist you further. Please email us at [email protected], providing appliance model# serial#, and phone number associated with your account, and we will look into the matter promptly. Thank you for bringing this to our attention.
Sears Home Services on 1767391660207
No-show
The technician did not show up. I've been waiting all day. I have no heat. I have respiratory issues. I have small children in the house
Robin B,
Temple Hills, MDCustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1767218617197
The home owner.
I was unable to get any direct answers from Mr. Hung. The first time he came to my residence he told me something something different from his last visit. And the information he gave my warrant company has denied my claim. And my heat isn't going to get repaired.
Willie W,
Capitol Heights, MDCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1767162892094