HVAC Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.7K
Average Rating
4.6/5
Lousy at best
Lazy diagnosis leading to thousands of dollars in out of pocket expenses.
Sada S,
Alexandria, VACustomer service response - Sada , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1770075565340
Very Poor Service
No communication at all. Leaving without proper root cause and next steps on the issue. Our home is not heating on a winter storm and freezing temperatures week and this is the service we get. Glad we have insurance and not paying an obscene $200 for diagnostics!
Tracie M,
Hackensack, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1769823192796
Unethical
The technician tried to sell us the cleaning service. When we refused he claimed the water damage to the furnace.
Therese F,
Arlington, VACustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1769812127120
Couldn't detect the issue
Told we need a plumber to fix the issue but .. electrician from different company fixed it .. there was a defective part which other electrician fixed it .
Venkata V,
Jersey City, NJCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1769640479821
Refused to complete the service request
August 2025 seats informed us no techs were available to complete our repair and our request was canceled and we were told to find our own tech. It took us about 4 months to get a tech out. The 3rd party tech fixed the heat strips and the disconnect but found a leak in the reversing valve. Travis was at our location last week promised to order the valve however when he arrived today he did not have the valve and said that sears doesn't work on units after a 3rd party was involved even though sears is the one who told us the only way to get service was a 3rs party. Travis refused to allow us to speak to his manager or let us call his manager to try and get the approval while he was on-site. Worst experience EVER! MY MOTHER IS OLD AND ITS COLD AND HE WAS NOT HELPFUL AT ALL!!!!
Jackie R,
Chattahoochee, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1769560870097
No repair
He made no repair. He said he didn't have the skill my unit required.
Judy K,
Morrow, OHCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1769553771019
Waste of $ and time
Had a Noisy draft inducer, Sears came out and pretty much said "we won't do anything for noise" then put oil on the motor then left. Noise still prevalent and getting worse as it gets colder. A complete wast of $75 and time
Levik S,
Indianapolis, INCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1769553311460
Did not care!
Came and left us with no answers and no repair ahead of a catastrophic storm headed our way!!!!
Tresa H,
Louisville, KYCustomer service response - Tresa , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1769213839834
One Star Review
The tech was a nice enough person; however, he did not resolve me issue. Fixing the problem is whole point.
Eric W,
Annandale, VACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1769245149419
So so
First kept calling me about $75 deductible. Never mentioned which cards they take which you of thought with 2 phone calls that would have been said. Got there worked maybe 5 min and diagnosed, which was cool. However to be lazy and not complete all the info was disappointing especially since I paid the deductible. Very disappointed and starting to think this along with esurance are both scams
Nisha B,
Columbia, TNCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1769208515406