HVAC Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.7K
Average Rating
4.6/5
I will avoid this company
Techniciam came early. He said 4:45 but showed up at 2:40. I rushed home from work. No appologies or any acknowlegement that he had disrupted my work as I had already planned to be home at the time he had originally indicated. Another problem was that he asked for my deductible (with Choice Home Warranty) which I had already paid to CHW when I had put my claim in. So, I told the technician that I had already paid. He said Sears system does not show it. So I asked him to wait a minute so that I can check with CHW, which I did and it took 2 minutes. Choice said that they had not processed the deductible and I should pay the technician. But when I went to pay him, he had already picked up and left !!! Sears did not complete their work.
Hamid A,
Great Falls, VACustomer service response - Hamid, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1771540464569
No service provided
My appointment was rescheduled initially for one week later. Then the technician shows up with no way to accept payment so he left without diagnosing the issue. I called to get a new tech and new appointment but it appears my entire appointment has been canceled. This has been a big inconvenience as we have had to spend time out of work twice because the time of arrival is very broad, 8a-5p.
Tezrah J,
Greensboro, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1771464710072
Service Call - thermostat
Came out to assess and service a broken HVAC thermostat. First, got notifications via text that we were not home and that we would need to reschedule service, even though my husband was at the door to greet him and let him in. He left with no update on if we were getting our thermostat replaced or repaired. After leaving our home, he sat outside, smoking a cigarette before he left. Had to arrange another service provider.
Tiffany E,
Kirkwood, MOCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1771378069155
Did not fix the issue
Could not identify the issue. The furnace stopped completely after his visit. Put in notes that the furnace was working correctly when it was not. Would not recommend.
Divyang P,
Ellicott City, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1771291975312
Blower findings
It started out bad. Your tech sail st the beginning of visit I need $75 dollars or I'm leaving Told him we paid CHW and he said he needed a check or leaving. His findings stated that blower wheel was contaminated with dirt and debris resulting in overheating and failure. I hired another AC company and they stated it looked really good for 17 years of usage My claim was rejected on blower motor but CHW said you should have installed a thermostat which they approved Your service tech never mentioned age From what I have been told well maintained blower motors should last 10-20 years, mine was 17
Bob S,
Altamonte Springs, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1771291879684
Part put on heating unit
This is not against the first technician that came out and placed the order and approved from choice warranty put they said and texted they was coming on February 12 between 8-5. We waited all day by 4:05 I get a receipt that they came and put the part in and we paid and signed a receipt this is not true. We never saw them because they have to come in the house to fix unit. This is faud we tried calling and email to you and can't get through. Please respond I have all the messages and emails and receipts . The claim is not complete
Patricia H,
Birchwood, TNCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1771023095621
Rude and disrespectful
He came to my house sat in the car. I have recording of the whole thing. He told me he was sending me the link.I asked him that I thought I paid.He said he's not going back and forth with me. I said I will make the payment. He said he gets paid to come here.So, it doesn't matter if he came in or not. He said he's gonna tell the company that I denied the service and got back in his car and pulled off. I can provide the footage if you needed
Sapphire B,
Bronx, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1771025238862
Cancelled with no communication
About this appointment was made through our home warranty company, received a message from Sears that they would be coming to our house between 8 AM and 5 PM. We were home all morning and then got a notification by email that they came to our house and we accepted an estimate from them, however they never showed up and never communicated that they were not coming.
Jeaninne R,
Pensacola, FLCustomer service response - Jeaninne , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1770849805666
tape
Did not repair unit, still does not work. Never tested the unit to make sure it was working properly.
Scott W,
Whitney, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1770255581428
Furnace
Technician and Sears not good for repairing but Thank you for your service !
Tuan N,
Frederick, MDCustomer service response - Tuan , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1770075631496