HVAC Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.7K
Average Rating
4.6/5
Worst technician I ever seen
Very disappointed at this technician. He's not respectful and very inappropriate. He overcharged me, didn't know how to fix the problem and whatever he ended up doing did not work as the problem is still there.
Naesah M,
Centreville, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1772502126320
Worst experience of my life including forgery of my docs
Service technition had no idea what he was doing. It was a simple matter that the oil ignition coil had failed. He tried to test it but it was obvious he had no clue of how to test the coil. He then told me that he had to obtain the part and would be back in two hours. He then requested payment for his diagnostic visit which I paid. He left and then I get document that unit is fully repaired and I had signed off on the job with my forged signature. End result. Senior citize left without heat fopending snow storm. NO SERVICE AT ALL plus forgery. Not all senior citizens are stupid. I can understand why Sears went bankrupt.
Richard C,
White Plains, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1772502105311
Nice but obvious misdiagnosed priblem
He came in, did not ask me the problem I tried to mention the warning lights indicate flame ignited but not detected. He didn't look at that from what I can see. He is saying because it turned off we can have a gas leak. He said it's a gas leak and the furnace is ok. I gave proof from the warning lights that the furnace is broken. So all he did was delay any progress in getting our hvac fixed because nobody can say as he did that "the furnace is fine" just another delay for a home warranty company to do their job.
Lowell K,
Reston, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1772502043086
wrong diagnosis
I was upset about the choice home warranty! This is the 3rd time on 4 houses that the salesman told us would cover everything. Your guy told them lack of mantinence and yes the tenants just changed the filters not vaccummed the heater. But your service man said the control board was out that's why it didn't come on. I had my guy check it and the control board was fine and had blown a 5 amp fuse. Not the whole expensive board. I have 4 houses with them and I also my home have a Sears home warranty and am wondering about that.That's a lot of difference in parts prices amd paid you my deductible before he looked at it. With it being diagnoised from a complete circuit board to a new 5 am fuse! He also made an appointment for the next week and on the day I was expecting for heater repair I called and waited a whole week thinking my heater was going to be repaired. I would like my money back for lack of his knowledge .
Kathy D,
Shawnee, OKCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1772502015040
Dishonest service
You guys only care about the money. Showed up to my property, demanded the service fee, after received the fee, said he can't work on my call. So collected the fee without even trying.
Oscar I,
Yorktown, VACustomer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1771963435671
Terrible and unfriendly
He continued to talk about how he dislikes his employer. Said he could not perform a check for an internal gas leak as he needed batteries. We asked for a second opinion but he evidently thought this was an affront to his ability and never requested one, nor included our request in his report. Very loud and obnoxious. Very low knowledge of the English language and could not understand what we were asking, nor could we understand his shouting.
Lisa L,
Fairfax, VACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1771963328312
Most terrible experience
It took three visits from the Sears technician—who was extremely unprofessional—to diagnose the issue. Unfortunately, inaccurate information was then provided to the warranty company, which resulted in the claim being denied. The item in question is clearly covered under the warranty. Based on this experience, I would strongly recommend staying away from this company.
Humayun M,
Herndon, VACustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1772145308997
Servicing of furnace
We were informed that after paying for an extra service, the furnace was working perfectly. This was incorrect.
Melvin G,
Upper Marlboro, MDCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1772145243118
Nothing Went Right
Had the most bizarre experience with Choice Home Warranty today. The tech wouldn't even step inside until I paid a $75 fee that I had already sent to the company! When he finally got to work, he "fixed" my thermostat power issue completely by accident while messing with the wires. He then had the nerve to say wiring isn't covered and blamed the whole thing on a "dusty environment." It feels like this company has a mountain of excuses and exclusions they hide until the very last second. Honestly, I've never heard such outlandish reasons to deny a claim. Avoid them at all costs!
David S,
Ashburn, VACustomer service response - David, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1771990419640
Sarah Combs - HVAC Service Request
Vendor did not show up for the scheduled appointment. It was rescheduled 3 times. I had to take off 3 days of work without pay for this. When I called your customer service I was told he was not returning to repair my hvac unit because he decided nothing was wrong with it. I'm very dissatisfied with this service.
Sarah C,
Waldorf, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1771983326748