HVAC Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.7K
Average Rating
4.6/5
HVAC Fan Capacitor Replacement
Service technician was unaware of the scope of repair. Customer had to share details of preventative maintenance results and identify the faulty part that required repair. How does this lack of communication with the Sears Cinch Home Warranty Organization result in the proper service delivery to the customer. What am I paying a monthly fee for if the organization doesn't keep records of preventative maintenance calls and has no way to communicate needed repairs. I had to act as the go between. This entire service model is faulty and unreliable,
Angela R,
Gotha, FLCustomer service response - Angela , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1774648339602
Sears home service
Terrible, rude and disrespectful. Don't come back. Would not recommend to anyone.
Charlene B,
Zachary, LACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1774648307796
Not great
I did not get a clear diagnosis and my claim for choice was rejected, what's the point. Last time I allow SEARs here
Ron H,
Tenafly, NJCustomer service response - Ron, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1774560853199
Totally Disgraceful
Not only does he not service anything he blames it on other people stating not properly installed and not up to code WOW then I guess City must be wrong given the fact you have to have inspections and be approved not to mention Sears is the only one that has looked at it meaning Richard is not doing his job and leaving a 90 yr old woman without any heat or air because of his opinion.
Jon L,
Waveland, MSCustomer service response - Jon, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1774475830329
Worst technician
If I could give 0 stars I would. I don't know how this man is still employed. Most un professional individual I've ever dealt with. I will be contacting the better business bureau about this company. Your tech gives you a bad name
Michael S,
Phenix City, ALCustomer service response - Michael , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1774475938561
Horrible
This tech refused to inspect the heat pump. He said he was sent to inspect the HVAC, air handler. He has been to my house before and said that he is not familiar with this system. Do not use him.
Peter T,
Alexandria, VACustomer service response - Peter, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1773956089075
Furnance
Had to return with in 1 hour due to the furnance was not repaired the first time. All that was done was he tightened screws on the blower fan and tightened the screws on the internal thermostat. The second time he said it needed a mother board, closed out the ticket and left. Very poor workmanship.
Christine J,
Champaign, ILCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1773783080490
Steven T is horrible made us wait all day
Sears has provided horrible experience Technician was rude and made us wait all day and did not even check what the problem with water heater
Narsi K,
Winchester, VACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1773436833097
FRAUD
Technician never showed up to the house (tenant was home waiting), and then closed the ticket and sent a bill! THIS IS FRAUD! I will be opening every investigation possible, filing a report with the Better Business Bureau, filing a report with my home warranty company and urging them to remove you from their partner list, contacting every Virginia state agency that deals with business licensing, oversight, and fraud, warning every single person I know to never use your services, and putting an alert out on social media. The house is still without heat, the tenant is freezing. This behavior cannot be tolerated!!
Christopher T,
Sterling, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1772759953916
Hot water heater issue
Wilmer did nothing to try and figure out the problem. Looked at the tank awhile and said he didn't see anything wrong. Waste of time and money having him come. I still have no hot water 😕
Ulysses C,
West Palm Beach, FLCustomer service response - SO#7435-13447313 We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1772502205745