HVAC Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.7K
Average Rating
4.6/5
service
I am not satisfied at all with the service , no explanation nothing keep selling there services
Saurabh Y,
Coral Springs, FLCustomer service response - Saurabh , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1777326983504
Air Conditioner Repair
Communication is terrible. I am left not knowing what is happening compared to what was discussed during the repair visit.
Robert L,
Phoenix, AZCustomer service response - Robert, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1777066343441
Do your job
Otis had something going on. He came and blew the breaker and then he says we're wasn't getting any power to to the unit. I was told to get a electrician. He elecrician came the next day, and said it's is the thermostat all alone, which is what was the work order was for. The thermostat still not fixed
Gerald S,
Indianapolis, INCustomer service response - Gerald , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1776721772679
Didn't do anything to repair the issue
Not the first time this has happened. Very unreliable service
Josie W,
Dallas, TXCustomer service response - Josie , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1776462089388
Not fixed
Unit Worked for 1 cycle after which tech left. It took him all of 20 minutes to push a button and say everything was fixed and did not stick around to make sure that the system restarted properly. When I realized the system was still not working in approximately 2 hours after the tech left I phoned The CHW office and told whoever received the call that the system was still not working and she said that the tech would call and to keep the line open for him. He never called.
Nicki L,
Deltona, FLCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1776211550136
No one ever showed up.
I've been here since 11:00 a.m. And the scheduled to be at 1:00, the technician marked them as showing up at 12:30 and never called me or contacted me. The instruction specifically said to call a phone number to allow them entry into the building. Literary cleared out my entire weekend to wait for nothing.
Mu -,
San Mateo, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1776211454062
Left in the lurch
We were told during a normal preventative maintenance call that our induction motor was bad and needed to be replaced. Hunter came out and wanted to argue about whether it needed to be replaced. We only scheduled the service call on the prior day technician's recommendation. I was told they wanted to replace the motor and were waiting for approval. We were not told if the replacement was approved. Hunter just drove away and updated the ticket saying "no problem found". What a horrible way to treat a customer.
Paula S,
Saint Charles, ILCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1776202672279
incorrect Diagnosis, Avoided Costly Replacement
I had an HVAC inspection with Sears Home Services with Hai T and the technician informed me that my entire system had failed and needed a full replacement, which would have been a very costly decision.Also the technician left open my furnace door before he leaves. To be safe, I sought a second opinion from another technician. They diagnosed the issue as a faulty circuit board, replaced it, and the system is now working properly. This experience was concerning because the initial diagnosis could have led to an unnecessary full system replacement. I was recommend getting a second opinion before making major decisions based on this service.
Ramamohanar T,
Herndon, VACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1775512267642
HVAC repair
Did not repair unit he said it needed a motor
Earl L,
Camp Springs, MDCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1775077871945
Dissatisfied customer
For a service call you advertise it is $119, he charged $175 just for showing up! My husband said it's 119 and he said it's never $119! That's false advertising and I am reporting you to the Better Business Bureau! Besides the fact, the service call was just that a service call he checked the water heater the gas water heater said he could not touch the gas and then he left! Very very poor service!
Judy B,
Henrico, VACustomer service response - SO#8175-13553965 We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1774991897054