HVAC Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.7K
Average Rating
4.6/5
Tricky to deal with
Not straightforward and difficult to deal with. Not much help!
Khalid M,
Richmond, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1764890799203
Heater repair
Dennis was very professional and finished work within 30 mins
Steven R,
Bakersfield, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1764109756893
Technician fixed what the prior tech broke
This cost me $100 to have someone come back to fix what the last guy messed up.
Michael B,
Chicago, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1764034448314
Did temporary fix
Hung said he could find no problems with our heat pump, but filled the unit with refrigerant. This is the second time in a few months that he has filled that same unit, which suggests a leak. Hung suggested that I call to get a second opinion. He also raised the temperature on our thermostat to emergency heat and did not turn it back down to normal range before he left.
John R,
Newburg, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1763688656900
Still the same issue
Fixed a pressure switch yesterday. Furnace died again over night and will not turn on.
Jordan G,
Manheim, PACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1762932360523
Wonderful Technician!
Technician was super nice. Seemed like a very wonderful person. Went to work. , cleaned out drain, very polite. Unfortunately, that was only part of problem. AC is still leaking. I'm sure he did what he thought was needed. I would call and get him back out here to see what the problem is but it took 3-4 WEEKS to get him here. Not to mention the fact that Sears has NO humans and now relies on AI to 'talk' about everything. Or, I get someone in another country with a BAD connection and barely understands English. After 25 plus years (that's almost $25,000) with Sears Warranty, I think I QUIT!!! You've made it too hard. Now, I need to find a technician to fix my AC and other appliances.
Patsy S,
Jacksonville, FLCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1749592800825
AC service
I've had great experiences in the past with no problems but after today my AC is still not working. It's still 80 degrees in my house.
Sheldra H,
Durham, NCCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1746222909959
He's Rude.
I had asked your company not to send him to my house again but you did anyway. He's very rude. He was very pushy about me paying him for repairs. There's no way I would have him do repairs even if at a discount. I don't want him in my house.
Ann L,
Harker Heights, TXCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1744753786382
Same problem after 2 visits
The technician did not fix the problem. The furnace only worked for 1 day and failed to ignite the next day. Clearly the furnace isn't igniting and probably needs a new ignitor. This is getting frustrating. Another cold night and we have no heat.
Tammara S,
Fayetteville, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1741307262670
Service call
Jacob was a polite as he listened to my wife explain the issues that we have been having over the last two years of owning our Kenmore furnace. He opened the unit to find reasons for the issues; that my wife was right in her assessment of the lack of performance of the relatively new furnace. Jacob stated that his hands were tide in fixing the issues with the furnace. Stating that the warranty prevents him from fixing the clear mis-functionality and poor initial installation of the unit. Nothing was resolved as a result of the service call.
Stephen R,
Niles, MICustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1741127337133