HVAC Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.7K
Average Rating
4.6/5
Knowledgeable, but could be better on time management
I signed up for appointment between 10 am to 2 pm. When I checked the web service on status in the morning, my appt was about 2:15 pm with 2 stops prior to my visit. As appt time approached, my status kept changing to later and later times with 2 stops prior, then 1 stop prior, then once again 2 stops prior, etc. He did not show up until close to 5:30 PM! I commented to him that he must have had a busy day and delayed noticeably by a client. He said not really, and only had 1 more stop to go after me. I was miffed, but did not show it. I had wasted an entire afternoon waiting for him for which I could be doing something more constructive. What gives him the leeway to reschedule clients that late when my solicited time was between 10 am to 2 pm? Mind you that he had only 1 more client after me. I could have given him 5 stars if he arrived as originally scheduled.
Ben L,
Los Angeles, CAAir Conditioner Repair
Third time air conditioner has been checked in the last six weeks. First repair a leak was fixed. Cooling lasted three days. A follow-up appointment took ten days. Another leak was repaired. Cooling has resumed. The unit is making an unusual sound that the technician could not identify. In Texas heat an air conditioner is a necessity and under our service agreement we expect the unit to work.
James W,
Luling, TXFixing heating system
He came and apparently fixed the issue with the thermostat. The problem stsrted 10-15 minutes after he left. Means he did not fix it. Someone needs to come back to fix the problem.
Dhanonjoy S,
Monsey, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1771983289810
not cooperative
Technician shows up on Monday and stating to tenant that parts not available to do the work which is wasting tenant day off and didn't even notify customer. Shows up too early for an appointment and didn't stay long after ringing doorbell and no answer. Next time don't show up early and leave with a minute of ringing door bell
Quyen N,
Modesto, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1770255596633
Nothing fix!!!
Otis was super nice and seemed to be very knowledgeable but Otis didn't fix the issue. Otis check the thermostat when he came. Turn it on cool, went outside for awhile, can't back and said it something wasn't working properly, turned it back on heat went back outside, came back said it was fix. The problem is there's still no heat coming out my vents. The furnace is running the air condition unit is running but there's no air coming out any of the vents. I was confused when he said it was fix because he didn't use any tools, take anything apart, or even touch the furnace!!!
Christina M,
Indianapolis, INCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1768912346905
Tech questionable/Company Horrible
The tech came out and looked at our old unit and said it needed new heat strips. Said he couldn't order parts because the HVAC model and serial numbers had been faded out by the constant direct sunlight. Home warranty company CHW agreed and denied claim. I purchased a new HVAC unit and took the old one to the manufacturer who informed me that the old HVAC unit was out of Freon. Tech didn't complete through inspection but wanted his fee. I'm very disappointed!
Ray C,
Whites Creek, TNCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1768343854688
Left without telling me the diagnosis
He went out to the truck to report his findings, and said the warranty company would let him know if it was approved in 15-20 mins. He never came back or called me
Maureen D,
Morristown, NJCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1767836023436
Same problem
Still having issues heat turned off, same problem we call in for.
Mary P,
Manasquan, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1767835904132
Damage to our home
Michael accidentally bumped the water turn on valve to our irrigation system. We did not realize this until 36 hours later and our outdoor irrigation system is flooded, we had elevated water use during this time, and the damage to this system is currently unknown. The actual repairs to the furnace were completed and we have no concerns with the quality of the repair. Would rate him a 4/5 had this not occurred.
Daniel H,
Lakeville, MNCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1766792844830
Heat
The unit is not working yet we need them to comeback out
Thomas J,
Phenix City, ALCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1765233169920