HVAC Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.7K
Average Rating
4.6/5
Thermostat replacement and perform a PM on the entire system
Technician came and verified that the thermostat was no functioning properly so he could not perform a PM check of the entire system. He said that he needed to obtain a 'repair order' so he could obtain a replacement thermostat. That was about a week ago and I have not heard anything from him since.
Eugene S,
Indian Head, MDSemi annual maintenance checkup.
I generally love Sears Warranty. This time was the most frustrating experience. I was given a Saturday date originally. Wait 8am to 5pm. NO ONE CAME. Yet a I got a receipt (net zero since annual), got a form where I am supposed to sign (DID NOT) and a review to rate JOSEPH, who never came. Called, they rescheduled for the next Tuesday. Same thing, NO ONE CAME! (no receipts this time). I called and refused to hang up until my situation was acknowledged and was rescheduled for today, Friday. Wait again 8am to 5pm. I, once again, followed the truck on the map which originally said would be here at 1:49pm. Did not come until around 3:30pm. Joseph sat in his truck for a good 15 minutes while we had the garage open, and my husband was sitting and waiting for him. Joseph has been here before. This was probably the shortest time here, did not check the unit outside (maybe since a heating not AC check?, others always have) and said there were some things he couldn't get to with the attic unit, others always have. So, overall experience of waiting on phones, transferred and left hanging several times just to have to start the calls over, waiting for tech that never showed up, twice, and feeling like it was the quickest run through have affected my overall rating. Normally, I have a great experience. I am sorry to have to say this was not the case, this time.
Tammie B,
Ocala, FLFurnace Repair.
Furnace is finally working. However, Victor Claims that he replaced the inducer motor and control board on my furnace. But the only thing that was really replaced was the control board. The old inducer motor is still on my furnace. But at least my heat is working.
Edwin O,
Chicago, ILVisit
Regret the missed call for work because of missed discussion.
William Maddox,
Durham, NCValue time!
Nate did a good job once he arrived to my home. However, he didn't arrive until after 5pm. The whole day was wasted waiting on him from 8am-5pm. That's not great service!
Natacsha F,
Lansing, ILI still don't have heat
He was professional and knowledgeable
Tascha W,
Lansing, ILMain office did not do their job.
Dontee did his job, however the office issued only one work order when we discussed I have 2 units and they acknowledged I paid extra for 2 units. Dontee looked at both but I do not have any documents verifying that
Barbara M,
N Las Vegas, NVLong wait
Your 9 hr window is too long to wait for a tech
Barbara K,
Hanover Park, ILPreventing total system failure
Technician reported furnace was working but contacts were worn. They are not supposed to buzz as though they are sticking together. They should be replaced. Because of him reporting that furnace is working Choice Home warranty refused repair until furnace quits working completely. It should be repaired prior to total failure going into the winter season. This is a failure on both Sears Home Services and Choice Home Services. I will not recommend either company to anybody under no circumstances. Why anyone would not recommend repairing until total breakdown is just ignorance and totally incomprehensible.
Samuel M,
Collinsville, MSWe gave it a shot
Delonzo was a nice gentleman ant tried to help me but we could not get my water heater working because we needed another part that Rheem still needed to send. He was reluctant to take the gas control unit off after installing it to follow the troubleshooting directions of the Telephone Rheem technician but eventually complied and this uncovered the true cause of the water heater issue. We left the heater open and parts unfinished so that a Senior Sears Tech can come in later this week and complete the repair once we receive the new TDR part… He did apologize for not being able to complete service but asked me to sign for originally having put in the gas control kit so i did that…
Lisa N,
Poway, CA