HVAC Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.7K
Average Rating
4.6/5
Good work
Poor attitude. He fixed the issue while diagnosing, then wanted me to pay ~$400 for the repair without running that by me for approval first. Then got upset with me when I called that out. Luckily his supervisor was reasonable.
Dorothy M,
Arlington, TXFurnace repair
Gilbert was pleasant. I feel he did fix the furnace but he didn't elaborate on what he really did. He wasn't here until 4:45 in the afternoon. I don't know why your time span is an eight hour window when it used to be a four hour window. It is very inconvenient to have to sit and wait all day and not Have any indication as to when the repair tech will arrive.
Paul P,
Schiller Park, ILFurnace repair
Tech diagnosed bad pressure switch and installed new one but furnace does not work. Not to mention it's winter and I still do not have heat and i am still waiting do get furnace fixed.
Douglas A,
Pueblo West, COTechnician
This was the worst experience we've had with Sears Home Services. Appointments made no one comes or calls. Unable to speak to anyone regarding status of the job. Three weeks of uncompleted work. Technician unable to diagnose and repair furnace. Furnace 37 years old and perhaps unsafe from interior deterioration. Very displeased with service or effort to achieve customer satisfaction.
Leonard Cooper,
Frankfort, ILSears Home Services
The technician arrived and immediately began discussing what the customer had to pay and how much it would be if I had written a bad check etc; I do fully understand that the services rendered must be paid for... However, at least start on the job first. It is NOT my intention to be difficult, but please 🙏 know that when people need something taken care of they are not really excited about making a claim and so forth. I hope that [IF] I have to deal with this company that the experience is much better. Thank you Robert LeBeauf
Robert L,
Slidell, LAProblem not diagnosed
First off all, I don't have any problems with the technician per say. Omar was punctual and personable. Unfortunately the problem I am having is intermittent (The heater will occasionally not kick back on when the temperature drops too low - usually once every day or two) and it wasn't acting up while Omar was here. He looked things over but wasn't able to find a cause. This means I'll likely have to call someone else out (and make sure I can be home for it) after some more documentation.
RH,
Clovis, CAHvac check , possible leak
Amir listened to what I saw and he saw it as well said it was normal . Did not check any thing just in case . Then left total time 10 including his paper work. I am glad it is nothing bad.
Robert S,
Tucson, AZHVAC
He did a fair job with trying to diagnose the issue.
Eun L,
Tucson, AZDidn't call before coming just showed up
Didn't call before coming was gone for part 7 hrs and didn't call before coming back just showed up
Carl M,
New Richmond, OHInspect heating system
Nothing accomplished still have the same problem as beforehand I'm not pleased with the services that I'm getting.
Robert Blount,
Newport News, VA